Day: December 4, 2019

Just like the TSA waving their hands and muttering incantations when you try to board a plane.

10 years ago, I moved my checking and savings accounts away from Wells Fargo.

Recently I had need to speak with them and got the usual “you can get faster service by going to our web site”

During the course of the conversation, the representative, a lovely lady from Virginia told me that my records were very out of date. (I rarely have need to do business with them.) 

I told the lady that I knew that. And then told her that the reason for my call was that I couldn’t do what I needed to do online because the online system wouldn’t let me update the account profile.

The reason is this, I needed to change the phone number and the email address, but in order to do that I had to have access to one or both. Since I have access to neither, the system wouldn’t allow a change.

This was compounded by the fact that they didn’t have a cell phone number on file with which to send me a verification code.

Okay say I, “Since I’ve given you all the verification information and was able to tell you what the old number was, can you just make the changes? And can we proceed from there?”

Her answer is yes, “but we’ll have to add your cellphone number and then you’ll have to wait for us to send you an email telling you your number has been accepted, so that when you call us back to actually do what you needed to do, we can send you a verification text, so that we know it’s you…”

This somehow seemed totally logical to her.

She followed up by telling me it was for my security.

Sigh…

If I were a nefarious person, I could just as easily play along with this game, having changed the cellphone and email addresses, and I’d have access to do what I was trying to do in the first place, It would only take me keeping track of stuff for 24 hours and then calling back.

What exactly does the bank think is going on? Do they think that criminals have some kind of short attention span?  Are they thinking a criminal is going to forget about the score they were working on, over the course of 24 hours?

By the way this is the sort of thing that has turned me off traditional banks. Credit Unions seem to be a little more direct about getting the job done. 

The banking and insurance systems seem intent on making things so secure… That ONLY criminals will be able to access our data, because they have the time to commit to accessing the accounts.

40 minutes on the phone, and I still have not accomplished what I set out to accomplish.

So now I’m waiting on an email… 

I’m thinking that it’s not worth it. A far more direct method would be to keep my money in my mattress and eschew traditional banking institutions altogether. The problem is that  gold is heavy, and hard to store or move. Diamonds on the other hand are small, light, and easy.

Hummm I wonder…

Perhaps it’s time to close this last bit of business with Wells Fargo. To do that I’ll have to be in a bank branch sooo that’s on my TODO list.