Day: September 21, 2019

It’s nice seeing what’s happening in those places I remember fondly. Sometimes though I realize that those places have changed just as much as the rest of the country.  

This morning while reading a Kentucky paper, an article jumped off the page.

The article details how a simple clerical error being amplified by technology caused legal entanglements for an innocent and completely unrelated family 90 miles away.

The article is Here

This is a current example of what I mentioned in the blog post Here

What makes this example stand out are the circumstances that led to it.

Overworked employee, lack of employee retention, outdated computer systems, and the ease with which the myriad of laws and technology’s reach can ensnare anybody at anytime.

Given the speed with which technology can propagate an error. Add the tendency for people to believe what is displayed on their computer screens without question, regardless of data to the contrary and you have a digital mess that the affected individual must correct.

The individual will have to champion their cause alone, usually because they’re fighting the “Not my job syndrome”. 

In many cases even if you manage to find an official that will acknowledge the error, they have no means to correct it.

In my previous job, I saw these kinds of errors all the time. Thankfully I had the ability to correct most of them without having to send it up to higher authority. I was one of the few who could, or cared enough to take the time. Honestly, I knew when I sent something to the higher-ups, whatever it was would fall through the cracks and never be addressed.

It’s good that Fayette county is paying for the legal fees and providing credit monitoring. But I’ll bet that 3, 5, or 10 years down the road the family will once again be fighting to clear their name. 

This is the digital trap we’re creating. I believe that it will only get worse and will eventually choke us.