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It’s Due to COVID…

“Due to the ongoing pandemic crisis we have made changes to our enterprise systems to protect your health and the health of our employees. This may cause longer than usual wait times. For faster service please use our voice prompt system or our website. If the answer you’re looking for is not available please continue to hold…”

Alright, I call BULLSHIT!

First of all I as a customer don’t care. Whatever you’re doing to protect your employees is your business. It’s between you and your employees. This is especially true if I’m calling someone like a credit card service or my insurance company. I DON’T see you people in person EVER!

Second of all, I’ve been noticing that there are a lot more errors. Errors in Billing, Errors in shipments, Errors in services rendered.

And when I call folks on those errors, the response is “Oh well with COVID, blah blah blah” The problem is, computers don’t get COVID. COVID doesn’t suddenly and mysteriously change due dates, causing late charges on credit bills. Someone commanded that change but it wasn’t COVID.

COVID doesn’t add two days to shipping in the one second between the time I click on “Checkout” and the time I press “PAY”. If you’re going to quote me a delivery date on my whole order, then split that order and space it out of 4 days after I’ve pressed PAY and entered my credit card info just quote me the real date not some fiction.

“But it’s due to COVID”

NO, IT ISN’T!

You know what’s in your warehouses and you also know how long the shit I order is going to take to get to me.

Somewhere in the billing systems for credit cards there’s an algorithm that says, “If customer pays bill two weeks ahead of schedule, then adjust Due Date to three weeks earlier.” Deposit collected late fees in account marked “Profit Skim”.

A second algorithm says note in customer account for representative. “If customer calls to complain reverse charges and allow customer to choose new billing date. Blame it on COVID”

The hope in the case of the credit card companies is that most people won’t call ‘em on it and will just pay the late fee, assuming that they (the customer) made a mistake.

The best case scenario for the credit card company is that the customer won’t notice it at all, and is an auto pay customer. If they pay a fixed amount monthly, then the unpaid late charges generate another full amount late fee that continues to add up month over month until the entire monthly payment is consumed in late fees but nothing is applying toward the actual debt. 

Once that happens the late fee cycle resets causing the customer to essentially make no headway towards paying off their debt.

My plan is to pay off all the credit cards and not have more than one. I prefer CASH or debit card transactions. I’ll keep one credit card for those weird life emergencies. But I’m cutting up cards as quickly as I can. 

COVID has become the Catch All phrase that is supposed to be the acceptable excuse for whatever someone has screwed up.

I’m sick of it. 

Own your screwups, don’t blame your mess on a virus that appears to be 99% survivable without intervention.

Yeah 1% of the population is a big freakin number. But to date, less than 1% of the population has died and the financial computer systems are still running.

It’s funny that for all the mistakes I’ve been seeing, I’m still getting the bills. You’d think that at least one of these institutions would have an outage that takes out their billing wouldn’t you?

Grrrr!

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The heat broke…

It’s a very nice 72° F here. I’ve been outside on the deck all day. I’ve been able to power my computer via my solar panel and battery. I’ve recharged several devices and am now recharging the battery pack from the solar panel.

In the course of all of this I’ve been all over the deck keeping the panel in the sun. I’ve sent out job applications (for whatever that’s worth), I’ve still got a few to finish the cover letters on but it’s been a lovely productive day, at least in a digital sense.

Light breezes and quiet working environment make days like this especially nice here in the mountains. Days like this are meant for writing.

Hope everyone has a great weekend.

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Sometimes you just don’t feel fresh…

When I get that not so fresh feeling, I delete crap!

This morning I started with the last remaining Twitter Account. Buh Bye Jack, and you can censor the hell out of yourself.

Then I remembered that I still had Google Accounts. Adios Google! It had been a while since I’d checked in on those accounts. Remember when it used to be your search history, Google Drive, Calendar, and an email account? Whoa nellie! Google has expanded their tendrils into a lot more than just those innocuous and helpful things. And their privacy settings have become as tedious as Facebook’s used to be. They’re not my problem anymore. All Google accounts have been deleted. Sure cleaned up my mail and calendar programs too. Without those accounts, I have no need to maintain synchronization anymore.

Facebook has been gone for years and I’m the better for it.

I’d love to 86 Dropbox too. Unfortunately I have one application that uses it, so for the time being they get a reprieve.

Found an OLD Yahoo account – Burned it down!

Right now, I’m feeling fresh as a daisy!

The thing about all these “Services” is that they find a way to collect information on you and that information is a security leak about your daily life. Do you really want your business out there?

The way things are going… I don’t.

Now lets see if I can figure out how to configure my server to handle all the stuff that I was outsourcing…

Have a great day.

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After 7 Months…

The car saga is finally coming to a close.

I’ll call it done when the check has cleared!

Back in November 2019 I had a little “boo boo” driving home form Orange County. At the time I thought it was just going to be an annoyance. If I’d only known…

Short story, car sits in repair shop for a month. I get tired of the fighting between the body shop and the insurance company and tell them, “Just FIX the damn thing, I’ll pay the difference.”

December 31 I pick up the car and drive it home. 1st week of Jan 2020 I call the insurance company to have a discussion with one of their adjusters and the adjuster agrees that they should have paid for all of the repairs not just the portion they did pay for. He says he’s sending a check. I think hurrah!

Check never comes. I call the insurance company and they tell me the check has been cashed. I ask by whom? I’m told by the shop…

I call the shop and ask them to send me the amount owed.. At the time I’m thinking, “No big deal.”

Here begins the saga.

The insurance company hasn’t paid everything the shop thinks they should have. So they’re holding onto the money. Eventually the shop stops returning my phone calls and emails and I think they’re just hoping I’ll go away.

They don’t know me very well.

I keep trying to be reasonable, and they keep blowing me off. This goes on for months, until I happen to need some things from the dealership.

While I’m there, I ask to speak with the General Manager of the Dealership and explain the situation. I’m polite, I’m reasonable, and I tell him that I, as a customer shouldn’t be embroiled in their insurance battles or their personnel issues. Those things are none of my concern.

He agrees and says he’ll look into it. Shortly thereafter I start getting notices from the insurance company that supplemental claims are being opened. Knowing what little I know fo the way the process works I figured that it’s just the shop and the insurance company’s way of dealing with the disputed amounts and ignore the notifications.

Again, that’s none of my concern.

Yesterday afternoon I get a call from the insurance company asking where my car is.

Hmmm. It’s in my garage last time I looked.

The very sweet lady is clearly confused. I explain what I believe to be the truth of the situation and direct her to scans of the final invoice, and email communications where I’d done the math and explained what I was expecting from them. She reviews the documents and says first, that it’s nice that I’d sent all the supporting documentation to them. Usually, it’s a situation of “he said / she said”.

I tell her that I’m all about keeping everyone in the loop and that this way the insurance company knows that I held up my end of the bargain, (paying my deductible and covering additional expenses that I’d authorized). I tell her that what I’m looking for is to extricate myself from the machinations of the insurance company and the shop.

She agrees and laughs when I tell her, “I just want to tap dance away from the mess.”

She thanks me for explaining it to her, and says that she’ll see what she can do.

I hang up the phone as I have many times thinking, “I appreciate her efforts, but doubt anything will come of it.”

About 20 minutes later I get a notification that I have another email from the insurance company. It says that a check has been issued. I’m thinking, “Huh, that’s neat but I’ve been here before.”

5 Minutes later the sweet young lady calls me back and verbally confirms that the check is being mailed and that I should see it in 5 to 7 days. I thank her profusely for her efforts.

10 minutes later there’s another email notification saying that another check is being sent to me. This one is for a lot less so I’ll have to see what the insurance company is sending and why.

Hopefully, this will put an end to the whole mess. I will go in for routine maintenance (It’s a different branch of the business) But I’m not going to be having any body work done by that shop in the future. As to additional cars… the jury is still out on that.

Next on the agenda is the donation of two dead trucks for a tax credit.

Trust me you don’t want to know that story!

Who knows? Maybe I’ll just find an old used pickup truck, pay cash for it and drive it into the ground. It would be a lot easier to “Mad Max” a pickup. The way things are going that might be the best option.

The moral of the story is: Be tenacious. Have the documentation. Be certain of what your goal is, and that you’re correct.

Funny, our politicians could learn from item 2 and 3 couldn’t they?

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Yard Tools.

Last week before I was feeling poorly, I went on a shopping expedition. That was the first time I’d been out for anything except food or necessities in 4 months.

It was strange.

Everyone running around in masks people trying to be “normal” but they were obviously tense. I picked up a couple of things for the car. Then I stopped by BassPro.

On the one hand it was nice to be shopping, on the other hand it was weird.

I bought myself a pretty nice knife. The one I’d been carrying for years has seen better days. I’d decided that I wanted something a bit bigger and settled on a BUCK model that has a good feel.

I was going to ask some questions about guns and ammunition purchases under the most recent California laws but thought better of it when I saw the line.

BassPro’s stock of pistols and rifles, was almost completely depleted. The line had a 7 hour wait and they were out of ammo in a wide variety of calibers. I thought to myself, “Even if you were there to pick up a gun you’d purchased, it would just be a hunk of expensive metal because you couldn’t get ammunition.“

Usually, you can walk up and ask questions but now everything is cordoned off with chairs to sit in, and wristbands being issued to “Better serve you”.

My stop at HomeDepot wasn’t much more productive. They were out of the RYOBI attachment and the Chain saw that I was interested in. 

Ryobi Weed Whacker.jpgBy the way, RYOBI makes some nice tools. I got tired of Black & Decker stuff breaking yearly. I started looking for better tools and found that unlike a lot of manufacturers RYOBI still provides parts lists and maintenance manuals. In other words, they’re not building throw away tools.

After a little more research I found that for the price point their tools seemed to be pretty highly rated.

With that knowledge, about a month or so ago I purchased one of their 40V weed whackers. It’s from their “ExtendIt” tools line.

This thing is awesome and unlike the Black & Deckers that I’ve owned, this one runs the entire time I need it to run. 

I was so impressed, I purchased the hedge trimmer attachment and now, with the same power pack and drive unit I can trim the bigger plants. Much to my surprise, I was able to do both and still only depleted the battery by 50%. That’s a big difference from the Black & Deckers where I had to swap between 4 different batteries to get the job done.

RYOBI makes a pole mounted chainsaw that I can attach to the motor. That should allow me to reach high enough to prune some of the trees and a really tall hedge between my property and the neighbors.

I also noticed that they make an electric chainsaw that is powered from the same battery and thought that might be useful around here in the winter time so I was interested in the price. 

HomeDepot was completely out of both. I’m guessing that I’m not the only guy to be working on the yard this year.