After Years (more than a decade) T-Mobile & I end the relationship in a shitty way

I transferred my number to another carrier.

T-Mobile acts these days lot more like the shitshow formerly known as SPRINT.

The relationship came to an end when one of TMobile’s representatives said, “The Plan is the plan” 

She was explaining to me that TMobile was still going to bill me $75, a full month of service, which also included service for my phone line, (cancelled on 5/31) when I was pulling the plug on the first of the month.

What’s really annoying is that I was just auto-billed my monthly $75, 3 days ago. I’d have thought that any services would be prorated.

I asked the representative if the billing was pre or post paid.

The little foreign girl didn’t seem to understand what I was asking and just repeated 

“The Plan is the Plan”

As if that answered my question or concern about their billing practices.

WOW!!!!

This by the way is exactly how I felt when I finally terminated my relationship with SPRINT long distance years ago. I remember the same sort of billing bullshit and that is exactly why I avoided SPRINT as a mobile phone provider.

It’s just bad business practices and the corporate heads simply expect you to swallow it.

My new carrier is based in Georgia and their customer service folks are all American. T-Mobile’s customer service is at least partially out outside the country.

Worst case scenario I’m being billed the equivalent of Alimony for breaking up with T-Mobile. Thankfully it’s only one month.

Depending on what they do, I may or may not report their behavior to the FCC and Better Business bureau.

At this point, I could see putting T-Mobile on the “Avoid at all Costs” list. 

Recently, I’ve been wondering, am I the only person noticing that customer service is getting worse and worse?