Sometimes I ask Questions I’m not supposed to…

ADT security and I parted ways yesterday. Another divorce and another reduction in mothly expenses. They’ve been replaced by a Simplisafe system and thus far I’m far more impressed with the Simplisafe than I ever was with ADT.

The sensors are smaller, the control pad is smaller, the installation or removal of sensors is a snap, and doesn’t require arcane incantations like the ADT did. The price for monitoring is about 1/2 what ADT was charging.

There’s the rub.

When I called ADT to tell them, “You’re outta here,” suddenly they were interested in me. In the 10 years we’ve been ADT’s customer, we’ve had 4 service calls. 1 Installation, and 3 repair calls. The bill has been paid on time, and for many years they took the cash directly from the account and all was well.

Then I noticed the price going up. I didn’t think much of it. I figured inflation, and cost of doing business. Then the monthly price went up sharply and around the same time due to various human errors on our part we had a couple of false alarms. Both of which we canceled with the appropriate codes and countersigns. But the police still showed up 3 -4 hours later, after we’d been assured by ADT dispatch that they’d cancel the police call.

The police told us that ADT almost never contacted them to cancel a call and that they (the police) hated ADT for that and other reasons.

While speaking to the ADT Customer Service person I mentioned the rise in fees and falsehoods that ADT dispatch had engaged in. I also mentioned that the system was exactly as it was when it had been installed and that didn’t make sense to me.

You’d have thought that when the last technician was out here to replace the cellular communication module he’d have mentioned that there were newer improved systems that we could upgrade to. Those systems being more capable, efficient and lower cost to maintain and work with.

Suddenly, the Customer Service person said we could reduce your monthly fee to about 1/2 of what they’d been charging me. I told the person, “thank you.” but it’s too late. Then she got a bit miffed.

Whatever! Within an hour of that phone call I’d disabled the system, and removed all the sensors. Now, I’m patching the holes in the wall from the 10 x 8 control pad.

While I was scraping off all the leftover glue from the entry sensors, it occurred to me that if ADT could offer me 1/2 price reduction, that the price they were charging could always have been at the lower rate.

Then I remembered that Cox Cable had played the same game. They raised the rate per month gradually until I called them and told ’em I wanted to cancel service. Suddenly the price could be magically reduced by a substantial amount.

This indicates that these companies at least are charging much more for their services than they are actually worth.

Which leads me to the question:

Why not charge a fair price for your service in the first place?

I know that it’s a money making process to increase the rates yearly, regardless of actual need. I wonder if corporations would find it more profitable in the long run to just be honest.

If they’re going to raise rates, explain to their customers that costs have increased by X and that rates will be increased by Y to facilitate continued good service and provide for expansion to increase service levels. Most customers, myself included would understand that.

But customers like me tend to get very annoyed when we reach our breaking point, and during our cancellation call, suddenly find that, for who knows how many years, we’ve been ripped off.

The ADT Divorce is final. I save 1/2 on the monthly security bill with Simplisafe and have a smarter more adaptable system too.

I’m just working on simplifying my world and reducing the costs too. If you’ve had services in place for a long time. Maybe it’s time to call ’em up and see if they’re ripping you off.

I’ll grant you, you shouldn’t have to do it, but rattle their cages and see if discounts fall out.

Have a great day.