After Years (more than a decade) T-Mobile & I end the relationship in a shitty way

T-Mobile logo pink.I transferred my number to another carrier.

T-Mobile acts these days lot more like the shitshow formerly known as SPRINT.

The relationship came to an end when one of TMobile’s representatives said, “The Plan is the plan” 

She was explaining to me that TMobile was still going to bill me $75, a full month of service, which also included service for my phone line, (cancelled on 5/31) when I was pulling the plug on the first of the month.

What’s really annoying is that I was just auto-billed my monthly $75, 3 days ago. I’d have thought that any services would be prorated.

I asked the representative if the billing was pre or post paid.

The little foreign girl didn’t seem to understand what I was asking and just repeated 

“The Plan is the Plan”

As if that answered my question or concern about their billing practices.

WOW!!!!

Sprint Corp 742392705.This by the way is exactly how I felt when I finally terminated my relationship with SPRINT long distance years ago. I remember the same sort of billing bullshit and that is exactly why I avoided SPRINT as a mobile phone provider.

It’s just bad business practices and the corporate heads simply expect you to swallow it.

My new carrier is based in Georgia and their customer service folks are all American. T-Mobile’s customer service is at least partially out outside the country.

Worst case scenario I’m being billed the equivalent of Alimony for breaking up with T-Mobile. Thankfully it’s only one month.

Depending on what they do, I may or may not report their behavior to the FCC and Better Business bureau.

At this point, I could see putting T-Mobile on the “Avoid at all Costs” list. 

Recently, I’ve been wondering, am I the only person noticing that customer service is getting worse and worse?

Porting gone wrong!

Well that was an EPIC Fail!

I decided that I wanted to get a cheaper cellular plan. I’ve been with T-mobile for years and well, recently there have been some issues that have put me off on them.

$80 a month seems excessive even though I have multiple devices.

I’m also less and less impressed with their customer service.

Anyway, I found a plan, that was probably going to be workable and signed up. After an hour or two I got a notification on my phone that a new esim was available for installation.

That’s where it all went to hell!

I wanted to keep my phone number so there was supposed to be what they call a port of the old number to the new carrier. After a really long time I got a message saying that the esim activation failed.

Immediately after that I got a message from TMobile saying that there had been changes to my account and it appears that they deleted my phone number from their systems and in the process they took away my access to the account that still has my watch and iPad connected. 

Oh and my phone can no longer make or receive phone calls. Since this is my only voice line it leaves me in an interesting situation. I can’t call customer service to ask for them to help me out.

Don’t laugh! IT’S NOT FUNNY!!!!

(Okay, yes it is kind of funny.)

So then I write the new carrier an email and explain that something has gone horribly wrong. I’m still waiting for an answer.

I’ve also found that I cannot log into the new carrier’s web site as I was told I could do. So something else has gone terribly awry. 

I will get all of this sorted out eventually.

What remains to be seen is will I still have my phone number or will there be a new number?

There is a temptation to just not have a phone number at all. I can still dial 911 from my phone. Is that all I need?

I’ve been looking into getting phone service of any kind so that I can call the new carrier. I thought, “Hey maybe I can just purchase a new plan with a new number from them, then use that number to call custom support to clear up the first problem, then cancel the plan with the new number. 

I was thinking that would make everything contained in just one phone call. 

They won’t allow me to do that. Probably something to do with the pending stuff that isn’t working in their system. 

I’m thinking that I’m going to have to buy a burner phone or at least a burner esim to get voice communications up & running again.

Thus far I’m only mildly annoyed and / or amused.

This is why I was a good Software QA person. If something can go wrong, it will go wrong on my stuff.

I wonder if VOIP is an option. I’ve got 1GB fiber. Ughhh Google Voice! I hate Google.

Anyway, I thought I’d send up this flare to let anyone who might have been trying to call me the 1 or 2 folks that is, That I’m alive and well and just having some technical difficulties.


Well it only took 4.5 hours!

I now have my phone working again and My Apple Watch is online too. Oh and I’m able to log into the customer portal.

I’m now using the new carrier to kill the rest of Tmobile

Then I need to figure out how to wipe the google talk account. But I’m wondering if it might not be a good idea to keep it just in the event that I end up in a similar situation in the future.


The devil is in the details isn’t it?

Voice mail
SMS
MMS

I haven’t had to set up these things for years! I mean decades. Migrating phones on the same carrier is pretty dang seamless in the Apple Ecosystem. So easy that you can forget the little things completely.

Since I haven’t switched carriers in a very very long time, I’d forgotten about all the settings that I’d customized. 

It’s taken me a while and I hope that my voicemail is set up correctly now! Boy, the setup is very different than I remember. 

If you ignore it, It keeps getting worse.

When you see those less fortunate than yourself, perhaps living rough, you think, “They’ve had a rough enough go of things I’ll leave them be.” 

Out of kindness you might make sure that these folks have water, or food. Or you choose not to call the police to have them move on. These days in California, calling the police is a useless exercise if these folks are on public land, or even in your home or vacation home. Turns out squatters have more rights than owners.

I could probably wax politically about this state of affairs. I’ll sum up by saying, Squatters have more rights than property owners because the State doesn’t want private ownership of houses or land. If ownership of houses or property confers no advantage, then people will forego the horrendous expense of home ownership and rent or squat because it’s the fiscally logical thing to do.

Remember Klaus Schwab famously said, “You will own nothing and be happy”

It looks like laws may have been enacted, which bit by bit are moving us toward that supposed utopian end point.

I always ask utopian for who? 

What Schwab is saying essentially is, “The underclasses, will own nothing and be happy with the largess of the Elites who allow them to live as long as their numbers are few and their usefulness is moderate.” In Schwab’s version of utopia the elites are wealthy and own everything, possibly even large swaths of people living as something akin to serfs. 

This has been explored in countless dystopian books and movies. Elysium and Altered Carbon for example. Altered Carbon is a bit more layered about it.

I choose these two works because the dystopian societies explored are not the result of nuclear war. Instead, the society is the result of technological innovation coupled with unbridled greed, and laws which failed to keep up with technological innovation. You might be able to include Blade Runner and Blade Runner 2049 in my list as well.

There are countless other books, short stories, and movies exploring ‘what if’ scenarios from a cultural standpoint, so my list above is by no means exhaustive.

I digress a bit. I was considering all of this over the past 2 weeks for a number of reasons. One reason has been that the squatter issue is increasingly in my face.

First, it was just a little trash left behind by snow players. A few brightly colored bits of plastic from broken sleds.

Had the snow players been sledding in a designated ares instead of the rocky areas where they were, their sled would have lasted longer.

The Winter always brings this kind of trash, and includes water bottles, dirty diapers, food containers and food waste which can endanger the neighborhoods by attracting large predators.

The Snowplayers have zero concern for any of that. They tend to treat the homeowners here in the mountains as though we’re employees at Disneyland, as if we exist to serve their needs.

They’re here to have fun and we, the residents are supposed to shut up, keep the roads and our driveways clear so they can park, provide bathrooms for them, and allow their children to play in our yards.

Second, was a sleeping bag, blanket and pillow. These items kept moving around indicating that they were being used by someone. Recently, the wind carried these items into the wash bed. At that point they were collected and put in a pile for trash pickup.

Third, was a campsite that lasted a couple of days which was built on an abandoned trailer that has been along my walking path for years. Under the trailer the person or persons stored mats and a few items presumably with the intent to come back for them. Oddly, there was also a rather expensive looking telescope mount left behind as well.

Fourth, Jesse noticed a crack pipe off the access road to the wash, When I called him away from it two stoned out people jumped out of the bushes to protect their pipe.

Neither Jesse or I appreciated being surprised like this and to his credit he remained between me and what he perceived as a threat.

When we returned from our walk the pipe and the people were gone. The next day we found more detritus where we had encountered the druggies.

Fifth, it appears that someone decided to use the wash access road as a dumping spot for difficult to dispose of items. At this point I think it was a single person emptying the bed of their truck.

In this case they left a can of paint. It’s been reported to the flood control folks since they’re supposed to police the lands they’re responsible for. They have a camera on a pole to watch the wash during storms. Perhaps they need to improve the camera so that license plates or photos of perpetrators can be turned over to police.

Sixth, we get to the full encampment. Which popped up and was then abandoned.

This left behind a ton of trash all of which will have to be packed out of the area if the locals clean up the mess. Although again, this is adjacent to the flood control access road and the flood control folks could pull right up with a pickup truck (since they have the keys to the gates,) and easily load the trash.

Seeing the images of colleges & universities across the nation after the pro-terrorism encampments, and the aftermath when the encampments were removed. Then recalling the CHAZ bullshit in Seattle during the “Sumer of mostly peaceful protests,” while encountering the trash left behind by people, on my daily walks.

I noticed a lot of similarity between the two.

I’ve been annoyed more than once in the Winters when people pile out of their Tesla exuding an air of smug self righteousness, claiming their “RIGHT” (which they don’t have,) to play in the snow on private property.

I’ve heard stupid things like “You can’t own the land”, and “We’re just going to be here a few minutes…” as they set up a hibachi grill and light charcoal.

These people have no limits, no shame, and no courtesy. Some of them upon seeing how their batteries have discharged in the 20° F temps get upset to find the nearest charging station is 30 miles away. Then you’re told somehow you’ve failed them because you don’t have a compatible socket for their car and that you should because you have solar panels on the roof. Apparently they think you’re  supposed to give them power for free.

All of that is annoying enough. Then there’s all that they leave behind. The detritus of humanity, the 21st century petroglyphs on any available rock, the cartons, wrappers, boxes, and plastic containers.

Somehow these folks have rationalized their entitled-ness and justify it with virtue signaling, instead of real actions. Their entitled behavior continues even when they’ve been forced into the “lower rungs of society”. 

We’ve had the occasional squatter here in town. But never to this extent and certainly not the numbers along the 1.5 mile stretch of access road next to the wash. The squatters/campers of the past at least did a decent job of cleaning up after themselves. They might have been living rough but they didn’t live like animals who shit in their own nests. 

In years past you’d see a trash bag suddenly appear next to your trash cans on trash pickup day. It was the trash from a squatter/homeless person’s campsite. Back then, we’d look the other way because at least the person or persons had respect for the forest. 

These people today have no clue how to camp. They definitely don’t know they’re supposed to pack out the trash they generate, and they’re filthy. Not necessarily in their person but they camp, trash their campsite, and move to the next clean place, repeating the process.

As I walk and encounter these things I ask myself, “Is this where we’re heading?” 

We all know that the economy is bad, regardless of the LIES being told from podiums in Washington D.C. or elsewhere along the reelection trail.

Will the economy being this bad result in more squatters and camps such as I’ve seen in the past 2 or 3 weeks?

What I’ve seen is only on one side of the wash. Jesse likes to walk the other side of the wash and when there’s no water flowing we’ll make a loop crossing at a high point in the national forest then walking down and back up. Right now we’d have to walk a “U” because I don’t want him to play in the muddy water flowing in the wash.

On the other side of the wash after about 1/4 of a mile, there’s National Forest land. There’s also plenty of flat ground that would be good for camping. My concern is that folks might start cooking over open fires. The evening winds coming up the canyon could spread a campfires’ embers quickly into dry brush.

Since I recently saw a video of a young man testing the fire retardant qualities of his clothing while he was wearing said garments in his bedroom.

I have real concerns that some dumb ass will burn the forest down and perhaps the town with it.

In all honesty, I think that perhaps fire is a technology that is beyond some people these days.

All of this contemplation has led me to this inescapable conclusion. I cannot look the other way. I’ve got to report all that I see to proper authorities for the safety and security of the town and my neighbors.

I feel bad that there are people who are having a rough time. But folks trashing the forest, or squatting wherever they can, if tolerated will become the “Norm”. 

That seems to be a universal truth. If you ignore unacceptable behavior, not only does the first unacceptable behavior become normal, but additional worse behaviors will occur. 

God Help me! I’m going to have become a “Karen”