Category: Modern problems

Posted on

Legalese!!!! Everywhere you look…

I understand that we live in a litigious world. 

NewImage

I get that people and companies want to protect and preserve their rights.

But FUCK!!!!

Ever tried to wade through a Microsoft agreement? You have to BE a lawyer to understand what the Lawyers wrote.

Worse yet, are the Apple Agreements that are in your face all the time. If you use iTunes, have an iPod, use an iPad or god help you have an Apple Computer every time you bring up a piece of software it seems, you’re confronted with YET Another licensing agreement from Apple.

Enough already!

These agreements are so ubiquitous to have become irrelevant. I have no idea what I’ve agreed to anymore!

I used to diligently read them start to finish but they became longer, more complex, filled with more legalese and longer still. Now I don’t even try. Invariably I’m confronted with a document that is as long as War & Peace which might as well be written in Aramaic when I’m just trying to do something simple…

NewImage

You know, something like sync my iPod before I head out for the day. More than once I’ve said screw it! just leaving the iPod sitting on the desk.

This morning was a classic example. I fired up iTunes to listen to some music, My iPad started syncing. I noticed that there were a bunch of application updates. Oh, I thought, I’ll start those downloads while I’m eating breakfast.

I come back to the computer 30 minutes later to discover that NOT One of the updates have downloaded. Why? Because Apple made some changes  to the terms of use, or the licensing  agreement or they changed the toilet paper in Cupertino or something!

What ever it was that they changed, required that I accept a document as cryptic as the writing on access hatch to the Alien ship that crashed in Roswell. This document is  longer than the recorded history of mankind. I’d be better off, and have several Phd’s to my credit if I read half as much.

NewImage

The practical upshot is that I scrolled & scrolled & scrolled & scrolled to the bottom of this overly complex tome, found the little checkbox next to agree, clicked it and then the aptly named “submit” button.

I have no clue what I agreed to. Did I just give Apple my left testicle?

These agreements aren’t fair!

I, like most consumers just want my damn computer to work. I want my software to work.

I honestly don’t give a crap about the companies that are oh so intent on protecting themselves.

If they make good shit I’ll buy it, and use it. If they don’t… or their shit stops being good, or they update it and I don’t’ like the update I’ll find something else. In fact I’ve done exactly that.

We all know that Quicken Products have become something to be replaced as quickly as possible. It’s interesting that Quickbooks (Which BTW I paid $300 for 10 years ago, and then $149 for 7 years thereafter) is discounted on the Intuit site to $199. I know a lot of people that are searching for less expensive alternatives, and they’re finding them.

Those of us that helped the Omni Group build the popularity of their products aren’t updating their products anymore unless we absolutely have to. Mainly because the Omni Group is greedy, charging WAY TOO MUCH for upgrades. 

Several years ago I had enough, I no longer have any Omni Group programs on my computer.  I was a serious fan. At one point I owned the professional editions of all their core applications. Now, I use Powerpoint, or Adobe Illustrator instead.  

The cost of upgrades aside, I absolutely can’t stand being held hostage to an agreement from Apple so that I can update applications I purchased from 3rd parties. The agreement Apple threw in my face this morning was exactly that. Had I not agreed to it, I wouldn’t have been able to update the applications that I’d purchased.

And people talk about Google being “Evil“… 

NewImage

Apple really needs to understand, they’re the ones that created the app store / update mechanism.

They probably shouldn’t remind all us Sheeple that we’re hostages. Otherwise we’re likely to see what alternatives are available.

Wha… I see an update server… Baah Baaaaahh.

 

 

Posted on

Why people like me hate Indian technical support centers

This morning, I finally got annoyed enough with my DSL modem that I braved using the Technical Support “Chat” line.

It was almost if not quite as annoying as actually speaking on the phone with technical support.

The problem is this; The modem I own, leases an IP address from Verizon every 2 hours. 

For my nontechnical friends that read this blog… This means that every two hours the modem asks for a number that is very much like a house number. That number is then used to access the internet sending and receiving packets of information. Think of it like thousands of little packages that may have bits of Mail, or music, or Video.

I ask for some information and the web site I’ve made the request of, packages up the answer and sends it to this address.

The difficulty is that the address may change. It doesn’t always, but it can unless you pay an extra fee to have what’s called a “Fixed IP” address. 

This means that every 2 hours due to Verizons slow response I lose internet connectivity for about 90 seconds.

You wouldn’t think that was a big deal except that during that 90 second window if you happen to be doing research on the Web, or streaming a video, or downloading something you’re suddenly disconnected from the internet.

So you end up having to restart a download, re-enter the web address that you were on and sometimes you have to close your browser and start all over again. If you’re streaming a movie from Netflix… well You’ll get an error that says Netflix is unavailable and to try your request again later.

FYI the interruption ALWAYS happens at the most suspenseful moment during a movie.

So This morning I decide that I’m going to fix this problem once and for all. I already know that there is no obvious method for changing the lease time from the consumer web application. I’m hoping that there’s a command I can enter to change the settings via another method.

I click on the little “Chat” icon and type the following;

“I want to change the lease interval time on my XYZ Modem, Serial number XXXXX Firmware version X.V.UU.Y from the current defalt of 2 hours to something more reasonable like, say 8 hours. Is this possible? If so, How do I do it?”

What I get back from R. is

“I am sorry for the inconvenience, Am I to understand that you wish to change the lease time from 2 hours to 8 hours?”

I’m reading this and thinking “Uh Oh, this is either going to be a really long conversation or a really short one seeing as I’m really short tempered with people apologizing for no reason.” 

It’s a hollow gesture, why do people feel they need to start a conversation with an apology? I’m asking a fairly straight forward question.

I answer

“Yes”

R says,

“I need to confirm the number of computers you have connected both on WiFi and network, The operating system you’re using and if you have the latest updates installed on your computer”

“Yep” I think its going to be one of those calls.”

I answer

“The number of computers at this location is irrelevant. However there are 16 devices of various types currently connected to the network that the modem is providing internet access to.

There are 4 computers, 2 DVDs 2 Satellite Boxes, 3 Phones, 1iPad, 1 Television, 2 Apple TVs, and one printer.

These devices are running the Android OS, the Apple IOS, Windows, XP, Windows 7, Mac OS 10 versions 8 and 7, Linux, UNIX, and VXWorks.

As you can see the devices, operating systems, and uses for these devices is not germane to the question. Since the question I asked, Can I change the IP address lease time in your modem has absolutely nothing at all to do with any of these devices being present on the network. 

In fact your modem sees only one device. That device is the WiFi router. So will you answer the question I asked or will you continue to work your way down that infernal script your reading from?”

R Says, “Please wait while I check my resources”

Yep, gonna be one of those calls… Several minutes tick by.

R returns

“There is no way for you to change the lease time. How do you know that the lease is 2 hours?” 

OH yeah definitely one of those days…

I tell R.

“Click on Modem Status, At the bottom of the screen click on Connection Status, then when the dialog box opens, you’ll see the time that the previous lease was obtained and the time that the lease is set to expire. The difference between the two numbers is 2 hours.

I’ve worked with other modems that allowed you to select the expiration time of the lease”

R Says, “Please wait while I check my resources” again…

R Comes back, “No sir this modem doesn’t’ provide that capability.”

I say, “OK please put it in your suggestion box. Depending on what you’re doing you can be interrupted as much as 5 times a day waiting for the internet to be available again. A more realistic value to use would be 6, 8, or 12 hours. Or simply have the client be able to set it. Obviously if Verizon were to need to re-assign IPs to the modem their servers could handle that as needed. As it is everyone using this model of DSL modem is needlessly hitting Verizon’s DHCP servers every couple of hours.

R. “Yes, I understand your concern. I will correlate this information…” 

I closed the Window.

Poor Little R. Had returned to his script. I had my answer and therefore had no further need of him.

So now on to the rest of my day. With the sure and certain knowledge that every 2 hours my internet connection will be disrupted.

I can’t blame the Call centers or the chat centers. It’s just when someone asks a question that doesn’t involve “How do I plug this in?”

I really wish that we could dispense with the scripted questions.

Verizon does exactly the same thing if you call them. They want to know what kind of computer you have and if you’ve upgraded to the latest version of the software. Which really doesn’t matter if the customer is calling because they were on the internet and suddenly they weren’t. Obviously the computer was working prior to their call.

But each time you have to answer the stupid questions. (And god help you if you get one of those Ever so helpful Automated Phone system things. I personally loathe the “Genuine People Personalities” they try to imbue those systems with.)

“Was your computer working properly?”

“Is your computer turned on?”

“Can you see anything on your computers display?”

Then finally you get down to the meat of the problem… The Modem is reporting that there is NO DSL connection, which is what you were trying to report in the first place. Of course by this time you’re ready to start ripping your hair out… OR Theirs.

Then it’s the “Oh my, I apologize for the inconvenience I will have to transfer you to the next tier support team please hold.”

NewImage

Then you get to start the whole explanation  process over again.

I wish they had a number for those of us “in the biz”. 

Well, actually they do… I have a few numbers I’ve collected over the years written down. 

I wish that you could say some incantation to the voice prompts that would connect you immediately to a 2nd 3rd or 4th tier support person.

99% of the time when a computer geek needs to ask a question… ONLY another computer geek can answer it.

Geek to Geek access time 30 seconds

Geek to mundane readers of scripts access time 48 minutes.

I’m proud to be a bit of a Geek.

Geek Pride!!!!

Posted on

Sacramento actually does something useful… Be still my palpitating heart!

 Well what do you know?

The Governor actually signed laws I can agree with.

One is AB 1844 and the other is SB 1349. Both have to do with the rights of an employee or prospective employee to refuse to provide their Facebook or other social media IDs or passwords.

See the article here.

All I can say is this; It’s sad as hell that we even had to write a law to provide this kind of protection.

We could have avoided the situation by simply having everyone say NO when they were asked for their ID and Password.

What I find particularly astounding is that people actually did it. You do realize that you can make purchases from within Facebook? SO if you give someone your ID and Password you might as well have given them your ATM card and PIN.

You wouldn’t have done that… so why would you give someone access to your Facebook, Twitter, MySpace or whatever account? 

The more astounding part is that HR people felt somehow entitled… 

NewImage

Then again if you look at so called “Professional Job Search Sites” like Cybercoders,  what you see is a very social media oriented site.

I mean really… do I need to see a photo gallery of my recruiter partying or getting married?

Nope! What I need is for them to stop playing on a Facebook-like site and get on the phone to find me a job.

This whole Social Media thing is completely out of control.

I was talking to an acquaintance over the weekend who commented that he didn’t know where people found the time to update their Facebook status so often.

He also has an evil sense of humor and has considered updating his Facebook status with information like “I’m going to the bathroom”, “I’m in the parking lot at work”, “I’m leaving my cubicle” and other inanities as a parody of all those people who take Facebook so seriously.

We also were discussing some of the darker sides of Facebook. What about those people that for whatever reason decided they wanted to stalk you? 

In his line of work that’s a possibility because he’s dealing with people that have problems.

It’s ashamed that these new laws do nothing to stop other web sites from publishing private information about you.

Seriously, do a Google search of your name sometime and see what pops up. You might be surprised to find your name, your address, where you work, even a picture of you and your house. It’s spooky how invasive things have gotten.

Recently, I searched my name and found that three addressees were listed for me. One of the addresses was a place that I’d worked. The website listed me as the owner of that building and that my net worth was in the 10’s of millions of dollars (I wish!)

This same web site listed me as the owner of an apartment complex and also listed my current address. Again all  of these entires had an estimated net worth associated with me. This is concerning because the over-inflated net worth could potentially make me a target of unscrupulous people that wanted to try the old “Slip & Fall” scam on my property hoping to get a big settlement.

Boy, would they be in for a big disappointment! 

I’m pleased to see that the state government at least is taking some action. Miraculous for Sacramento to do any kind of work, much less something really useful.

I wish that the law had been more far reaching, curtailing the private information collection and dissemination. I suppose that a law like that will be proposed when some politician gets stalked.

In the mean time… 

Good Job Sacramento!

Posted on

SPAM SPAM SPAM SPAM… and More SPAM! (Updated)

I love the SPAMBOT Postings (I had to stop reading political stuff)

So lately rather than immediately deleting the SPAM that people try to post to this blog, I’ve been reading it.

You’ve got to be kidding!!!

Do any of these things work at all?

These comments have all kinds of flowery speech and it’s obvious that some of them have been written by translation software.

Here’s a few examples;

I really enjoy this theme youve got going on on your site. What is the name of the design by the way? I was thinking of using this style for the website I am going to construct for my class room project.

It is rare for me to discover something on the cyberspace that is as entertaining and fascinating as what youve got here. Your page is sweet, your graphics are outstanding, and whats more, you use reference that are relevant to what you are talking about. Youre definitely one in a million, great job!

Hello There. I found your blog using msn. This is a really well written article. I will be sure to bookmark it and return to read more of your useful information. Thanks for the post. I will certainly comeback.

Don’t get me wrong, I like compliments as much as the next person. But, I don’t like empty compliments that are supposed to make me approve a comment just so the commenter can “Build Links” or redirect someone to their sales site.

All of the above comments are linked to sales sites. Things like Gucci knock off bags, or shoes, or whatever Chinese knockoff someone thinks they can entice someone with.

The really scary part is that some of these links track to websites that are full of malware. Many of these sites are in foreign countries, The largest majority appear to be originating from Asia, at least that’s as far as I wanted to track them.

These messages come from SPAMBOTS, they apparently scan for new blog entries and then post a comment. If you’re not paying attention you’ll approve the comment and potentially give the spammer distribution of their website address and god forbid one of your readers will click on the link and it’s a malware website.

These comments end up in my deletion queue immediately. But sometimes they’re funny.

Then there are the tons of email SPAM I get.

RevoIution – home business (Followed by a web address that appears to be hosted in Amsterdam.)

Learn how to turn successful at home (Associated with a website hosted in France)

Up to $2,500 NOW. Bad or NO Credit OK. (This one actually came from an American Website)

The BIGGEST Auto Clearance of 2012 Is On NOW.  LAST CHANCE To Save THOUSANDS! (This one comes from the same site)

Then there’s my ALL TIME favorite! This one sets off the Virus detection every single time!

From: UPS Information

Subject: Delivery information # Error ID3122

Usually in the preview you’ll see something like;

I did disapprove of your following me here, for you know that

This one is a malware /virus laden email that originates on a juno site apparently in Russia.

I get about 10 of these a week on an ancient yahoo mail account. What’s interesting about this one is the rambling text that’s embedded in the message. It looks like random clippings from some kind of story / literary website. 

I can only assume that it’s a method to evade the spam detection software many servers and email programs use.

Then there are the SPAM Faxes;

Crap1

Crap2

Tell me does anyone actually call these people? 

I’ve set my fax machine to route anything it doesn’t recognize to a directory on my server. That way I’m not wasting ink printing stuff that shouldn’t be coming in to my fax machine unsolicited.

For a while, I dutifully reported junk faxes to the appropriate government authorities, but the faxes kept coming in. After a while I concluded that either the government authorities couldn’t care less or… they were simply overwhelmed.  I tried setting up an auto forwarding to the proper government authorities but they told me that would be spamming them.

Now I purge junk email, and faxes about every 3 months. That’s is exactly what I’m doing today and why you have the “JOY” of this random sampling of crap.

Just remember… YOU Came to this blog, I didn’t send it to you!

As always be careful opening emails, and make sure that your anti-virus software is up to date.

Have a great day.

 

Apparently, the SPAMBOTS loved this blog post. Since it was published, there have been a 127 spam comments attached to this one post. Who’d have thought…

Posted on

The Evil of Express Scripts

Images 1

I’ve written before about some of my travails with Express Scripts.

The latest dealings with them is simply too annoying for me to let pass without comment.

Two weeks ago, I noticed it was time for me to order the single medication that I use daily.

I went to the Express Scripts web site, placed an order , got a confirmation number and then heard nothing else.

I didn’t get their usual string of annoying emails;

“We’re processing your order”

“We’re really processing your order”

“We’re putting your order in a box”

,“We’ve put the stamp on your order”

“Do you want to schedule automatic home delivery?”

“We put your order on the shelf”

“Are you really sure you don’t want to schedule automatic home delivery?”

“We’ve moved the box containing your order to another shelf”

“Why don’t you want to schedule automatic delivery?

“The post man picked up your order”

“Your tracking number is…”

Normally, I’d get the tracking number a couple of days after I had the package in hand.

I didn’t think too much of their new terseness, I actually thought, “Great, I’m not being spammed to death with irrelevant B.S.”

Then I forgot about it… It’s not uncommon for them to take as long as 10 day to get my stuff to me. That’s rare but it’s happened in the past.

On the 10th day I log into the Express Scripts website, to see where my order is. I find that it shipped on September 11. I check the supplied tracking number and discover that the order was apparently delivered via a post office in Calimesa, CA. Apparently someone received the order… it’s listed as delivered by the Calimesa Post Office.

Whoa!, First, Calimesa is about 65 miles from me. Second I didn’t pick up the order.

I call Express Scripts and get this really snotty little bitch.

I wasn’t particularly upset when I started the call, I just needed to know what was going on.

But after speaking with little miss bitch I was angry!

Turns out Express Script policy is not to worry about it until 12 days after a package has gone missing.

OK fine what then? According to Ms. Bitch then they’ll send me another order but in the mean time I’m the one that has to follow up with the Postal Service.

WHAT? I’m not the one that shipped something only to have it go missing.

Every other vendor who ships something will initiate a trace in the event that a package goes missing. But not Express Scripts.

Which caused me to ask the question “What would have happened if this prescription was an opiate? Vicodin, Darvon, Demerol, Percodan? Those are heavy duty controlled substances, would Express Scripts be so cavalier about a package of that going missing?”

Little Ms Bitch interrupted me 5 times while I was asking that question, then bitched at me for talking over HER!

Her response was “my hands are tied, our policy is clear” which I thought was a pretty defensive and pat answer.

I asked another question and little Ms bitch talked over me AGAIN. “What happens if I run out of my RX?”

“If the patient runs out of their medication,

The patient has to contact their physician to get an new RX to have filled at a local pharmacy. “

Which is seriously annoying because Express Scripts has the RX and could easily arrange with the local pharmacy to provide a small supply while the shipping issue is being sorted out.

Needless to say a stronger letter will follow to the fine dumb asses at Express Scripts.

Images

Saturday I couldn’t do anything, since I needed normal business hours to speak with supervisors.

I will be sending a letter to the FDA, the DEA (Both of whom are involved with the regulation of online pharmacies) Another letter sent to the California “Board of Pharmacy”. All of which will be CCd to Express Scripts Corporate offices.

Oh, By the way, you have to Google for Express Scripts corporate office address because it’s not on their damn web site!

It’s not just that I’m missing a single package.

I can’t be the first or only person to have a package go missing.

As a customer it shouldn’t be MY responsibility to track down that package.

There is the whole can of worms about what happens if the drugs being shipped are Schedule 1 drugs (Highly addictive or subject to abuse) and those go missing?

There’s the issue that if I’m out of the drug I need now I have to take my Doctors time un-necessarily to clean up Express Scripts mess.

Then there’s the problem that what my Doctor prescribes and what Express Scripts actually sends are two different things. Express Scripts has no problem taking a patient off a perfectly good medication that works effectively and predictably to put the patient on a “Generic” medication.

I don’t care what the hype says… A generic medication has a slightly different chemical makeup therefore It’s NOT the same as the prescribed drug. (I can produce proof that Generics aren’t as effective as the “real” drug I was prescribed. That proof is of course strictly about my own body and your milage will vary. But the ineffectiveness isn’t pronounced enough to FORCE Express Scripts to give me the “REAL” drug again.)

What the hell is Express Scripts doing prescribing medications without having ever personally seen the patient in question? 

If I have the RX filled at the local pharmacy, I’m going to get what the Doctor prescribed, which means I get to go through an uncomfortable re-adjustment to the “REAL” drug, and guess what? I get to go through that painful re-adjustment AGAIN when Express Scripts gets their shit together and sends me my damn order.

Express Scripts is Evil… They’re the Wal-Mart of the pharmacy world.

Most shopping plazas have a grocery store and a pharmacy. There’s a reason that became the norm, we all buy groceries and it’s no big deal to drop by the pharmacy when we’re picking up the weekly supplies.

That is, by the way exactly what I used to do. I’d call the pharmacy, place the order and schedule to pick it up on whatever evening after work when I was getting groceries. Simple, efficient, and it was good for the economy.

Yeah, think about that…

How often have you gone into the pharmacy to pick up a prescription and realized you’d forgotten vitamins, or shampoo, condoms or whatever?

Now, because of Express Scripts and companies like them, you don’t go into the pharmacy nearly as often.

This translates to a loss of sales on all those little incidental items, or seasonal items that you’d have purchased in the past. Now, you’re not likely to even see them.

Guess what? That means that local jobs in your community are at risk. Stockers, cashiers, and the staff of your local drug store won’t be as necessary because the drug store loses business.

Highly trained individuals like Pharmacists will not be in demand so their jobs are at risk too. Overall that degrades the quality of the local community.

I miss going to the pharmacy and picking up my prescription. I miss talking with the pharmacist and the human touch. I miss the confidence I had in my local pharmacist. They not only had my prescription records, but that they checked them for drug interactions.

I get NONE of that using Express Scripts. What I get from Express Scripts is inconvenience, and a snotty little Bitch that has no courtesy, and reads a script instead of being actually helpful.

I’ve said it before, RESIST! REBEL!

It’s your health and your body that these people are arbitrarily playing with. You don’t have to accept the B.S. they’re peddling.

Don’t agree to an insurance plan that includes Express Scripts, choose other insurance options if at all possible.

If your company has already bought into the Express Scripts kool-aid, You can try to force your company insurance programs to stop using Express Scripts.

Complain to your HR people every single time Express Scripts screws up, or swaps your working prescriptions for a generic without bothering to tell you.

Eventually, your company insurance administrators will get tired of hearing the complaints and fielding phone calls. When they do… you can be sure they’ll drop Express Scripts… because dealing with Express Scripts is too much trouble.

Check your prescriptions carefully

When Express Scripts substitutes a generic for the drug you were taking make sure they spoke with your physician.

Even though they claim in their letters that they speak with your Doctor about sending you the generics… They apparently don’t. My doctor has no record of them ever speaking with him.

Stop buying into this concept of cheaper is always better!

Sometimes cheaper is just another word for shitty.