Category: Modern problems

Posted on

Well, Thank goodness I’m a planner

277 512For the second time in just over a month my debit card is not working.

About a month ago, knowing that I would be relocating to my house from the Apartment, I changed the address on the bank account.

This was after talking to a particularly unhelpful representative who not only deactivated my existing card saying that it was expired… It wasn’t! It was set to expire in Aug not June. This resulted in massive inconvenience because it affected all my bill payments and I had to contact everyone linked to the old debit number to give them the new debit number.

At the time, while sitting in the bank I changed the address providing the bank with my driver’s license and other proof that I was who I said I was and that I was in fact the owner of the account. I had the representative make the changes manually and signed the appropriate paperwork in person.

I also got the appropriate email from the bank confirming the change. My new card was working and everything was hunky dory. (Aside from the inconvenience.)

Over the last couple of weeks I started getting emails saying that I needed to confirm my address For Your safety and convenience. I figured it was routine and didn’t pay much attention. After all I’d just confirmed In person right? 

I logged into the bank website and there were no messages or action items for me to perform. I thought OK just the computers sending spam.

This morning my new debit card is deactivated… So I’m without access to my cash, AGAIN!

Once again, I logged into the banking website and yet again there were no messages or action items for me to complete.

Obviously, I’m going to need to go to the bank because I’m not interested in talking to their phone representatives. And someone needs to know that this has caused me to rethink my association with their institution.

I have enough going on in my life without worrying about if the debit card is going to be shut down for no apparent reason.

 Thank goodness that I have a wad of cash in my wallet. Otherwise this could be a real problem.

I’m thinking that as soon as the final paychecks from the company are deposited, I’m going to close the account and move my banking back to the local credit union. At least they don’t screw with my money at the drop of a hat.

My time in San Diego is coming to an end and honestly… I’m not going to be looking back.

Posted on

The new machine is up

Macbookpro2019It took a while, but the techno-demons have been cast out of the new machine.

Setting up a new computer is always a pain in the ass. In this case it turns out that the old machine had gotten a bit senile in it’s last days and corrupted the backup I have at the apartment.

So when I restored the backup(s) to the new machine, I also restored the corrupted files. OOOOPPPS!

Neither I, or the old workhorse realized there was a problem, so there was no way to anticipate the issue and since the old machine wasn’t working there was no way to check before I brought the new machine online.

Under normal circumstances, if I’d just been doing a normal computer replacement I’d have checked the backup before restoring to the new machine which would have avoided the problem.

It’s 4 AM

I woke up thinking I was late to work. I’m going to go back to sleep for a couple of hours. I guess it’s going to take me some time to get over the odd schedule I’ve been living on for the past 3 years.

Since I was awake I figured I’d check on the computer. It looks like everything has been sorted at the apartment hooray!

Now I have to clean up the backup on the mountain to complete the setup and fully retire the old machine. Just a couple more details to finish & files to load, and those can be done mostly automatically. I’m still in San Diego and will head up to the mountain later today.

It’s nice to not be worried about timing or rushing to get somewhere.  I can take my time without worry over losing my job. That’s already happened!

This new keyboard feels strange. I do like the touch-bar but it’s going to take some getting used to.

I’ll probably come back to San Diego on Tuesday. I’ll take the opportunity provided by being on the mountain during the week to make arrangements with a storage facility nearer the house to store the larger items from the apartment.

The plan is to take the smaller items up and reintegrate them into the house storing only those things I don’t need in the storage facility.

Depending on the job situation I’ll move stuff from there if I need to.

The Job market is very weird right now and I don’t know how long a period of unemployment I’m looking at. Who does? It’s a lot harder to land a job than it used to be.

In the mean time I’ve got a couple of books to write and perhaps that will help with the income side of things. After all those stories have been fermenting in my head for a few years they should be about ready to pour onto the page.

It’s 4:30, I’m going back to sleep.

Have a great Sunday

Posted on

All bow your heads in respect…

macbookairWe commend this faithful computer’s soul to infinity. At the respectable age of seven the little fella has died.

We pray that the techno-gods will welcome it into their grace and that it finds everlasting peace.

Yeah… My MacBook Air died yesterday. Aged 7, it had to be put down because there weren’t parts to repair it and even if there were the cost of repair would have been excessive; (more than half the cost of a new computer). Unless you do computers the way I do, then it’s about a third.

Upon seeing that my faithful machine no longer had a working display. I was less than pleased as you might imagine. Then I thought about it’s age and wasn’t quite as upset. I did tell the machine, “You picked a hell of a time to die my friend.”

My job ended today. In this day and age you need a computer to execute a job search.  Boy, do I miss the days when you could buy a newspaper, go to an address and request an interview with a nicely printed hard copy resume in hand.

So, the next step was a trip to the Apple Store. Followed by the inevitable “KA CHING” on a credit card, followed by ten hours of restoration from my backup. Thankfully that process was a “Start it, and forget it until the “DING! I’m done,” from the computer.

That left me simply unable to sleep in anticipation of the day ahead. Pending unemployment!

That process was tedious beyond belief. Rather than have us simply process out, they made us come in and work until our appointment with HR.

I’m now free, it’s time to rest.

Posted on

The oddest things get me thinking…

In case you hadn’t noticed, Technical Support is often not technical and rarely supportive.

Buckle up Buttercup, It’s only going to get worse.

Companies are still outsourcing and as has been the subject of many jokes, often the person at the other end of the phone is barely proficient in English and not technical.

Case in point. Sxm logo

I needed to make a change to my SiriusXM plan. I figured, “No worries, I’ll head out to their handy website, spend 2 minutes and boom! I’ll be done.” 

WRONG!

I tried to log into their website but couldn’t. I know I had the right username and was 90% sure that I had the right password. (After all, I hadn’t changed that password in at least a couple of years.) I couldn’t log in, so I asked for a password reset.

Not a big deal, or so you’d think. I get the obligatory email, follow the link change the password (The website said I’d been successful) go back to the login page and still can’t login. I tried several times. Each time with the same result.

UGGGHHH, Now I have to call it in. I get on the phone and explain the situation to someone somewhere other than here No joy!

This person has me go back to the password reset page and request another password reset, I comply. Then this person transfers me to someone “more advanced” they have me request another password reset and again we go through the process. Again, the same result. Then there’s the inevitable, “Please hold…”

Then the second person comes back on the line and asks me yet again if I’m doing this from a computer. “Yes, I’m looking at your website on my laptop,” I reply. We’ve already confirmed this several times. The person keeps repeating everything I’ve said, over and over. Including my user name and we’re getting nowhere. Once again she sends me a password reset email and once again I tell her what I’m seeing on my screen. No error message on the login page, no indication that the password or username is wrong, just that I’m being looped back to the login page.

Now she wants to change my user name. “OH GOD!” I think, “REALLY???” 

I’m annoyed at having to deal with this at all. But I’m saved by the timer for my laundry going off. Forty Seven minutes have gotten by me and we’re no closer to solving the problem than when I began the call.

I tell the lady, I’m out of time and cannot continue to deal with this, then disconnect.

As I’m walking out to the laundry room, I’m thinking what do I actually listen to on SiriusXM? For that matter what do I listen to on the actual Radio? What do I watch on TV?

On Sirius, I primarily listen to Spa, I don’t listen to the news channels. I’m over all the Trump investigations and scandals. I don’t watch the news channels on TV. Hell, I don’t do anything other than skim Twitter and haven’t read the news on my computer, phone or iPad in months. 

I subscribe to Apple Music and could easily just listen to streaming music or podcasts while I’m driving somewhere.

This leads me to think that perhaps it’s time for me to disconnect from Sirius completely. There is nothing I can’t get from them, that I can’t get from Apple Music and it would be one less “Service” I have to manage or maintain.

I’m thinking that the next billing cycle will see me saying, “Bye Bye” to Satellite Radio.

I suspect that I’m not alone in this. 

When you consider all the usernames and passwords and “Helpful” websites that we have to keep track of, it begs the question, “Just who is working for whom?“

This is especially true if you are completely and utterly disinterested in what passes for “News” in this day and age.

I’m not disinterested in what’s happening around me. But I’m tired of the constant Spin. How about journalists getting back to being journalists and simply reporting what the hell actually happened.

Let me make up my own damn mind about it!

It’s funny how a little thing like a password reset can get you thinking.

Perhaps if the concepts of journalistic integrity actually had meaning, Television, Radio, Newspapers, Magazines, and yes, Satellite radio would be in a lot better shape financially.

I guess it’s another example of unintended consequences in an overly connected world.

Posted on

Was having a conversation…

I commented on another WordPress post

The original poster on Army Vet Chic was talking about office politics and that they’d been told, based on their social media that perhaps they weren’t the right person for the job.

I suggested that perhaps social media could be used to make people wonder and thereby figure out who could and could not be trusted.

Social media cutsThe original poster said they’d normally do just that but they’d already figured out the lay of the land and that they were going to just keep their head down and do their job.

As I wrote my response (below) I thought it might make an interesting post. So without further preamble here it is.

Got ya, and in times past I’d say that’s a great option.

I work in a company that is basically “Romper Room” too. What I’ve encountered is that from HR & upper management down, everyone is looking for something to hold over someone else’s head.

The environment is not about doing good job or rewarding a job well done. It’s about punishment.

Everyone is repeatedly punished for the “sins” of a few. I think this is because the company is terrified of appearing to be “unfair” to those that are taking advantage, so rather than address issues with the select individuals they make the entire department pay.

I’ve found that keeping my head down and doing my job well isn’t the way to promotion, it’s the way to be ignored.

At the same time when you’ve been maintenance free for a while, and then have any kind of issue it’s treated as a much bigger deal than it should be, or actually is.

Because I don’t post my life on every social media platform 24/7 it presents a problem, because my word isn’t good enough.

This new business model seems to expect your employer to be able to research your social media to verify that you’re actually taking time off to attend to family matters, they expect to see a timeline of posts that you or your loved ones have been diagnosed with some disease.

Only then will they be reasonable about letting you have time off without penalty. Which is why I have over 100 hours of vacation time and can’t get permission to take a few days off for personal reasons.

“Business Needs” are always cited.

I said to my supervisor, “So you’re telling me that the company would rather lose the investment they’ve made in my understanding of the product over the past few years, and have to pay out all my vacation time and current pay period, than let me take a few days off?“

My supervisors response floored me. The answer was, “Yes“.

I think it’s about to change, as companies and poor management come to realize that with a dropping unemployment rate they’re going to have to stop thinking of their employees as replaceable machines.

After I’d posted the comment I thought to myself, “This is why so many companies are in trouble.” This may also speak to why interviews have become “interview by committee” and have the same feel as becoming prom king or queen instead of being about whether you and the hiring manager can work together. 

A department that an employee will never interact with, should have zero say in another manager’s hiring decision.

And yet interviews have become popularity contests and about checking off irrelevant boxes instead of looking at what the potential employee can actually do.

I really miss the good old days when you sat down with the person you were going to work for and actually discussed the freakin job.

Social media may in fact be the worst idea ever. I have nothing to hide, but I also see no reason to stand naked on my front porch.

No-one is perfect and everyone needs privacy.