Category: Modern problems

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Interesting, if you’re a Geek

I’ve been using Bitdefender antivirus for about the past 6 years. Generally speaking, I don’t have too many problems with viruses. Most of the people I know have enough sense to stay away from sites containing viruses, and they don’t as a rule forward email wily nilly.

There have been some emails over the past few years that were infected but generally speaking I maintain antivirus only as a safety precaution.

I started using Bitdefender because a couple of companies I worked at used it and it seemed pretty robust while not sucking up tons of system resources. Many of you may know of the product because it’s marketed mostly as a Windows solution. However they also have a Mac version of the software.

You have to buy their Total Premium package to get it, but that didn’t bother me because I also had Windows and that package gave me 5 licenses.

I just got the renewal notice telling me that another 3 years was going to cost $200. “Whoa!” That’s a lot of money. Not really a lot over the course of 3 years but I got to thinking about what I was really using.

I’ve not been doing a whole lot with Windows, so I didn’t need the Windows license anymore. I don’t use Bitdefender’s VPN, Parental Controls, or in fact any of their products except the Mac Antivirus.

I’d become disenchanted with even that product because it seemed to be really busy all the dang time. There wasn’t enough file activity, downloads, and email attachments, to justify the application constantly checking (something… I don’t know what). Don’t even get me started on what a royal pain in the ass Bitdefender was every single time Apple updated the OS. Uninstalling and reinstalling the application became a really common event.

That was an annoyance. But the bigger question was that the Bitdefender dashboard only showed that one license was in use, when I knew for a fact that there were 3 of the 5 available in use. This raised the question, did they really have as much of a handle on things as they said they did.

This led me to investigating alternatives.

To The Internet Boy Wonder!

There were tons of reviews of various antivirus products. Bitdefender was always in the top 3, even on the Mac side of things. Norton was another and well, to be honest, I didn’t even read the Norton reviews. Norton and I have a really bad history. So admittedly I’m biased. One other product popped up on the Mac side of things frequently.

It’s a Mac only product from a company called Intego. I’d used their product in the past until they got too expensive and honestly bloated beyond all reason. If I recall correctly I stopped using them about 8-10 years ago. In great part because they were sucking up all kinds of system resources on my Mac OS 9 system. Then they got super expensive and I was done.

I think they learned their lesson. Their current product reviews stated that the product had a light footprint and did what it was asked to do. Their suite of applications was nicely integrated and during installation the user had the option to install only those apps from the suite that were wanted.

Very unlike Bitdefender which installs everything and then forces the user to execute uninstallation utilities for applications that aren’t desired.

Intego is a Mac only solution. They’ve been Mac only right from the start. That means that their solution isn’t a reworked hack job converting a primarily Windows application to a Mac compatible version. It’s Mac to its foundations.

I read a ton of reviews, the only “Dings” I found were that some years Intego didn’t submit the product for “Professional Evaluation & Review” to various publications.

Also noted was that the installation process was a bit iterative. Meaning that if you install their entire suite of applications, you have to authorize each application for access when you bring it online.

I understand why some reviewers might be annoyed with this, but I see it as a plus. It forces a conscious choice on the part of the user to allow a product access to their system or not. I like having a touch more control over what applications have access to my entire disk, or my network traffic. Many other suites issue a blanket pass for such things and that has always made me uncomfortable.

Really, does a network utility need access to my contacts? I think not.

Goodbye Bitdefender

I also found a coupon that got me a substantial discount. So I purchased 3 licenses for 2 years. Uninstalling Bitdefender took forever, installing the Intego suite took a little while, but it went very smoothly.

An interesting side note is that Bitdefender offered me half off the subscription price when I turned off “Auto Renew” I guess they thought if after 6 years this guy is turning off Auto Renewal we’re going to lose him.

They weren’t wrong… Trouble is, it was too little too late.

I’m going to be running Intego for about 30 days on my system, then I’ll put it on the other half’s.

Thus far, I’m liking what I see.

The various interfaces in the applications are clean and well laid out. I like the net barrier application’s visual firewall. I could see where net barrier could be annoying if you have a lot of applications that want to phone home. That being said, once authorized the application doesn’t ask again.

The Washing Machine application is a bit slow, but it wiped 4 GB of crap from my system. I haven’t even run its duplicate scan yet. I’m hoping that it’s as intelligent and informative about what it plans to do as the cleaning cycle.

The antivirus portion of the application is clean and simple. Some reviews said that it was a a bit slow, but my experience was on par with doing a full scan in Bitdefender. Yeah… it’s going to take a while.

If I find any weirdnesses or annoyances, I’m planning on updating this post. I’d recommend that everyone take a look at your subscriptions when they come up for renewal. Rather than just clicking on the Pay Now button, give it some thought. Do. You really like the application or service, or can you do better?

Have a great weekend.

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They Said this would never happen.

The SAID it couldn’t happen.

They said that they weren’t making a database. They said the information was safe. They said anyone who questioned them was a child hating, war mongering, insanely violent, racist, monster.

Yet here we are.

The Los Angeles Times is reporting a California DOJ breach of every single Concealed Carry permit holder in the state. Initial reports said the breach was limited, but subsequent reports now state the breach was all the records.

Other news outlets report that the data exposed not only those who had concealed carry permits, but all those who applied for permits, granted or not.

Breaking news… It appears now that even the information about people who’d obtained a California Gun Safety Certificate had their data exposed. FYI a California Gun Safety Certificate does not mean you own a gun, it only provides proof that you’re aware of pretty basic gun safety rules and some of the California laws surrounding gun ownership.

The California Gun Safety Certificate is a quick and easy way for California to collect $20 every 4 or 5 years and have you pay the California DOJ for the privilege of having your name, address, and other personal information put into their database. The safety certificate is a big nothing burger, but it’s required before you can purchase a gun.

All the better to identify law abiding citizens who may, possibly, need to have their homes raided by a SWAT team at 2AM, if California decides that person might, possibly, just maybe, need to have red flag search and seizure of property contained in their home.

Back in Oct of 2016, The California DOJ had another “oopsie” and released the names and addresses of 3500 firearms instructors.

I haven’t checked, but I seem to recall there was some kind of gun control law moving through the California Legislature which was encountering a lot of opposition. I don’t remember if the firearms instructors were being vocal about opposing the legislation at the time. It would be an interesting coincidence if they were.

California wants a complete gun registry. The California DOJ wants to know about every single gun in the state. Even if those guns were legally owned by a citizen prior to them moving into the state.

California lawmakers claim this is to provide better safety to the people of California. They often use the safety of California children as their justification.

Really? Using Children? How about lawmakers actually address the problem of crime in the state? That would be a refreshing change.

Lest I forget… the California DOJ approves of guns via a very expensive testing procedure that gun manufacturers must pay for, and must also provide every variation (even if the variation is color,) of gun for testing.

If a manufacturer chooses not to provide a weapon and pay a fee, then the California DOJ will say that gun can’t be sold in California. The funny thing is that the California DOJ will drop guns from the approved list after that gun may have been approved for several years. Does that mean anyone owning such a gun is now in possession of an illegal firearm? Is that otherwise law abiding citizen committing a felony?

The fact is, there are some guns which are family heirlooms (think grandpa’s gun). Others that were gifts. All legally owned, and handed down father to son, or brother to brother. California, wants all of these guns to be subject to registration and investigation. How does California deal with these guns, many of which were likely never approved for sale by the California DOJ ?

While California dilly dallies around investigating, those weapons are supposed to be handed to a licensed gun dealer for a fee until California “approves”. Which means, that those guns are now not under the physical control of the owners. Should the gun go missing, and be used in a crime… The owner of record is still responsible even though the gun in question, wasn’t in their possession due to California’s regulations.

It doesn’t matter to the California legislature, that the guns may have been sitting in a law abiding citizen’s safe for a decade or more and haven’t been used in some horrendous mass shooting.

Various gun owners associations have repeatedly pointed out that such a gun registry doesn’t help Law Enforcement, nor does it make law abiding citizens safer. Law abiding citizens aren’t the folks engaging in the rampant gun violence plaguing California. Criminals are responsible for the gun violence. Guess what? They’re probably not buying their guns legally!

What such a registry does, is allow weaponization of various police agencies. It provides unscrupulous politicians an avenue of retaliation against those who might speak in opposition to them.

Or, as in this latest data breach…

The California DOJ has exposed the names, addresses, driver’s license numbers, home phone, and other personal data to anyone who might wish to engage in identity theft, target certain judges, citizens, or law enforcement personnel, or who might be looking for a target of opportunity to steal guns.

Great job California DOJ! Well Done! Instead of insuring the safety of law abiding citizens… You’ve painted a target on their backs!

On the plus side… You’ve destroyed any credibility of a gun registry!

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Calendar Cleaning! That’s better!

Where did all these observances come from?

A while ago, I subscribed to an online Calendar that neatly stuck all the US holidays into my digital Calendar.

It was nice at first. Everything that I wanted to know was there. I could plan long weekends and knew when it was likely to be a bad day to go to the bank or post office.

As is usual for me with these things, I simply forgot about it and was content that I wouldn’t have to enter holidays that moved around from year to year depending on Fridays or Mondays closest to the actual date if the holiday fell on a Saturday or Sunday.

Years go by. There was small additions to the observances, but they were pretty mundane. One here, one there, in a month. No big deal.

A few more years go by.

Today I opened my calendar to full month view for the first time in I don’t know when.

WTF?!?!

My once simple calendar was now loaded with all kinds of observances and holidays that mean nothing to me. There were literally hundreds of Civil Servants days. Obama Day? Librarians Day? 4 different wordings of Juneteenth? Columbus Day, Indigenous Peoples Day, National Indigenous Peoples Day?

In some cases there were so many observances on a single day that the “All Day” section of the calendar was saying +9 more because it couldn’t display them all in the space provided.

There were also duplicates… So Many duplicates! (I hate duplicate data.)

Come on…

Unless it’s a national holiday and therefore a day off from work, or the banks are closed. I don’t care.

There was a time when it was nice to see “National Secretaries Day” but now, it’s become easier to find a day without some observance or another than to pay attention to all the observances.

It’s all become noise, a distraction. Is my calendar free for that day? Who can tell at a glance anymore?

After spending a few minutes trying to figure out the best way to flush all the random crap that had become meaningless. I decided instead to simply unsubscribe from what had once been a very useful service.

My calendar took 2 minutes to reconcile itself.

When it was done…

AHHHHH! Once again at a glance, I can see my schedule without having to open the day to specifically check.

My appointments, and mine alone show up. Their little green tags clearly show how much of my day they occupy. They’re not being overwritten by events and observances that don’t matter.

My historical calendar is visible again. This is a calendar that I created years ago with neat facts about the day in history. Amelia Earharts take off, the first man in space, the first woman in space, the date of the Norman invasion, that kind of thing. In each of these entries notes section I’d put detailed information about the event.

Suddenly Anniversaries, Birthdays, and my stuff is all there, with the original color coding I’d selected, instead of a muddy mess.

You know, it’s not so hard to enter “Real” Holidays into my calendar. There are some that require special treatment, but it’s a small price to pay for a clean readable schedule.

This is what happens when you pander to everyone.

Maybe we should pick just a few biggies and leave the rest to be observed by those who care?

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A short PSA

Technology does exactly what you tell it to!

I was recently reminded of this by my email filters.

A while ago, I was being inundated by messages claiming to be from FedEx. There were sometimes 10 a day demanding immediate action, my package was missing, payment was due, Your package has been found, etc. etc. etc.

The problem was, at the time I hadn’t ordered anything. I hadn’t ordered anything to be delivered via FedEx for years.

So, rather than having my phone beeping incessantly while I was at work, I created a filter. At first the filter was specific to the one or two offending email addresses.

But the scammers kept changing their email addresses and so in a short time, my phone was beeping and booping again telling me that I had some business with FedEx.

Being clever, I changed the filter to simply look for FedEx, FEDEX, FedEX and several other variations in the From or Subject fields.

Blissful silence!

Then like most of us, I forgot those filters were still active. Even if I’d recalled that little detail, I’d have probably left them in place because as a rule I don’t use FedEx.

Flash forward to yesterday and, well, I was hoisted by my own petard.

Unfortunately, I am having to deal with FedEx over the computer that they’ve lost. Yesterday I filed the claim to have them pay for the unit.

This morning, in an idle moment I wondered where the emails a nice gentleman at FedEx told me I was supposed to get were.

Suddenly, I remembered email filters. I vaguely remembered something about FedEx scams and decided to check the email filtering system.

Sure enough, the FedEx filter was still there and running.

OOOOPPPSS!

I was fortunate that I hadn’t told the filter to delete the messages entirely. I’d only told it to put them in the trash, and since the trash deletes messages that are greater than 30 days old I was able to recover the claim notification I was looking for.

I’ve deleted the FedEx filter.

This brings me to scammers, hackers, and other miscreants.

They do more damage, than just steal little old ladies retirements. That alone is cause enough for me to believe that scammers should be castrated with a rusty butter knife and an injection of something that enhances the pain response.

Hey, I want them to feel every exquisite bit of agony as that rusty butter knife saws through their scrotum. I also want to make sure that they don’t contaminate the gene pool any further. Hence the castration.

Scammers more far reaching disruptions are subtle. Even for those of us that don’t fall for the scam, we take steps to protect ourselves from the irritation and disruption their ploys inflict on us.

In doing so, we often experience disruption of legitimate business.

So as a PSA, Remember to check your blocked phone lists and your email filters on a regular basis. Usually the scam plays out and the scammers aren’t sending bogus emails after a few months. At that point you can delete your filters and be reasonably sure that the incoming FedEx or UPS email is legitimate.

Just Sayin…

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And FedEx drops the ball!

Big surprise! FedEx used to be so good about deliveries. These days, not so much.

I guess the universe may not hate me, but it sure does enjoy kicking me! I guess I twitch really good or something.

The saga so far.

I ordered a computer. I got the computer. The computer was defective. I make arrangements to return the computer. I drop the computer off at a FedEx location and have the human being scan the label.

I’m told that a receipt will be texted to me, even though I specifically ask for a printed receipt… The text never came, (Big Surprise!) and the person said they didn’t print receipts. Uh Huh…

I saw the person scan the package so Fine! I’m not going to fight about it. It’s been so long since I dealt with FedEx For all I know they’ve changed their rules.

Subsequently, I cancelled the Apple order entirely.

I check on the package via the FedEx website on Wednesday. Its status is unchanged. Hmm…

This is not unusual, FedEx has on more than one occasion in the past 5 years actually delivered something to my door but their site says it’s across the country.

That’s what I mean by FedEx isn’t what it once was.

Thursday I check again. The FedEx web site says that the package is estimated to arrive at its destination by 4PM. But the movement status still hasn’t changed.

I call FedEx to ask them what’s going on. They have no idea… They can’t locate the package.

Great! So I start an escalation. I get a call back from a nice FedEx lady who really does go the extra mile to figure out what is going on. She comes up empty. The package appears to have been scanned, but doesn’t appear in the system.

Wonderful!

SO NOW I have billing for a computer that was defective and that I no longer have possession of, I have no receipt showing that I gave the package to the designated carrier, and no-one seems to know where the package is.

I’m told by FedEx that the package may mysteriously appear at some random time in the future.

Yeah… I believe that, uh huh.

This morning I call Apple.

I explain what’s going on, and tell Apple that FedEx isn’t going to give a crap about me. But FedEx will listen to Apple.

I give the Apple rep all the information. The Tracking Number, The Escalation Number, and the Serial Number of the computer. I suggest that they list that serial number as stolen and should it pop up on the internet or at one of their stores perhaps they can arrest the person in possession of the machine.

I’m beyond pissed off at FedEx!

Apple has created an investigation case as well. I don’t know what’s going to happen from here, but I can say I’ve done due diligence.

A company I worked for stopped using FedEx precisely because of this kind of thing. They got tired of having $4K shipments of medical equipment disappear randomly all over the country. They also got tired of having to make 2 or 3 replacement shipments for those same random orders.

In some of the cases I worked on, FedEx told me that the shipment had been delivered and then I’d get a call from some completely different individual, sometimes in another town, asking my company to stop delivering stuff to their door.

FedEx investigations rarely located the lost packages. In the case of Medical supplies, even if FedEx found the package a couple of weeks later and returned it to my company. By law, we had to destroy it.

I’m hoping that Apple sees the light and pulls their contracts from FedEx soon. I’m sure I’m not the only one experiencing this kind of thing.

Come to think of it, I haven’t been seeing FedEx deliveries here in town nearly as much as I used to. But the UPS guy is in the neighborhood every single day.

FedEx may end up going the way of DHL… I can’t remember the last time I saw one of those trucks!