The car saga is finally coming to a close.
I’ll call it done when the check has cleared!
Back in November 2019 I had a little “boo boo” driving home form Orange County. At the time I thought it was just going to be an annoyance. If I’d only known…
Short story, car sits in repair shop for a month. I get tired of the fighting between the body shop and the insurance company and tell them, “Just FIX the damn thing, I’ll pay the difference.”
December 31 I pick up the car and drive it home. 1st week of Jan 2020 I call the insurance company to have a discussion with one of their adjusters and the adjuster agrees that they should have paid for all of the repairs not just the portion they did pay for. He says he’s sending a check. I think hurrah!
Check never comes. I call the insurance company and they tell me the check has been cashed. I ask by whom? I’m told by the shop…
I call the shop and ask them to send me the amount owed.. At the time I’m thinking, “No big deal.”
Here begins the saga.
The insurance company hasn’t paid everything the shop thinks they should have. So they’re holding onto the money. Eventually the shop stops returning my phone calls and emails and I think they’re just hoping I’ll go away.
They don’t know me very well.
I keep trying to be reasonable, and they keep blowing me off. This goes on for months, until I happen to need some things from the dealership.
While I’m there, I ask to speak with the General Manager of the Dealership and explain the situation. I’m polite, I’m reasonable, and I tell him that I, as a customer shouldn’t be embroiled in their insurance battles or their personnel issues. Those things are none of my concern.
He agrees and says he’ll look into it. Shortly thereafter I start getting notices from the insurance company that supplemental claims are being opened. Knowing what little I know fo the way the process works I figured that it’s just the shop and the insurance company’s way of dealing with the disputed amounts and ignore the notifications.
Again, that’s none of my concern.
Yesterday afternoon I get a call from the insurance company asking where my car is.
Hmmm. It’s in my garage last time I looked.
The very sweet lady is clearly confused. I explain what I believe to be the truth of the situation and direct her to scans of the final invoice, and email communications where I’d done the math and explained what I was expecting from them. She reviews the documents and says first, that it’s nice that I’d sent all the supporting documentation to them. Usually, it’s a situation of “he said / she said”.
I tell her that I’m all about keeping everyone in the loop and that this way the insurance company knows that I held up my end of the bargain, (paying my deductible and covering additional expenses that I’d authorized). I tell her that what I’m looking for is to extricate myself from the machinations of the insurance company and the shop.
She agrees and laughs when I tell her, “I just want to tap dance away from the mess.”
She thanks me for explaining it to her, and says that she’ll see what she can do.
I hang up the phone as I have many times thinking, “I appreciate her efforts, but doubt anything will come of it.”
About 20 minutes later I get a notification that I have another email from the insurance company. It says that a check has been issued. I’m thinking, “Huh, that’s neat but I’ve been here before.”
5 Minutes later the sweet young lady calls me back and verbally confirms that the check is being mailed and that I should see it in 5 to 7 days. I thank her profusely for her efforts.
10 minutes later there’s another email notification saying that another check is being sent to me. This one is for a lot less so I’ll have to see what the insurance company is sending and why.
Hopefully, this will put an end to the whole mess. I will go in for routine maintenance (It’s a different branch of the business) But I’m not going to be having any body work done by that shop in the future. As to additional cars… the jury is still out on that.
Next on the agenda is the donation of two dead trucks for a tax credit.
Trust me you don’t want to know that story!
Who knows? Maybe I’ll just find an old used pickup truck, pay cash for it and drive it into the ground. It would be a lot easier to “Mad Max” a pickup. The way things are going that might be the best option.
The moral of the story is: Be tenacious. Have the documentation. Be certain of what your goal is, and that you’re correct.
Funny, our politicians could learn from item 2 and 3 couldn’t they?
By the way, RYOBI makes some nice tools. I got tired of Black & Decker stuff breaking yearly. I started looking for better tools and found that unlike a lot of manufacturers RYOBI still provides parts lists and maintenance manuals. In other words, they’re not building throw away tools.
It’s been weeks since I went to bed and slept soundly through until morning.