Day: June 16, 2019

In case you hadn’t noticed, Technical Support is often not technical and rarely supportive.

Buckle up Buttercup, It’s only going to get worse.

Companies are still outsourcing and as has been the subject of many jokes, often the person at the other end of the phone is barely proficient in English and not technical.

Case in point.

I needed to make a change to my SiriusXM plan. I figured, “No worries, I’ll head out to their handy website, spend 2 minutes and boom! I’ll be done.” 

WRONG!

I tried to log into their website but couldn’t. I know I had the right username and was 90% sure that I had the right password. (After all, I hadn’t changed that password in at least a couple of years.) I couldn’t log in, so I asked for a password reset.

Not a big deal, or so you’d think. I get the obligatory email, follow the link change the password (The website said I’d been successful) go back to the login page and still can’t login. I tried several times. Each time with the same result.

UGGGHHH, Now I have to call it in. I get on the phone and explain the situation to someone somewhere other than here No joy!

This person has me go back to the password reset page and request another password reset, I comply. Then this person transfers me to someone “more advanced” they have me request another password reset and again we go through the process. Again, the same result. Then there’s the inevitable, “Please hold…”

Then the second person comes back on the line and asks me yet again if I’m doing this from a computer. “Yes, I’m looking at your website on my laptop,” I reply. We’ve already confirmed this several times. The person keeps repeating everything I’ve said, over and over. Including my user name and we’re getting nowhere. Once again she sends me a password reset email and once again I tell her what I’m seeing on my screen. No error message on the login page, no indication that the password or username is wrong, just that I’m being looped back to the login page.

Now she wants to change my user name. “OH GOD!” I think, “REALLY???” 

I’m annoyed at having to deal with this at all. But I’m saved by the timer for my laundry going off. Forty Seven minutes have gotten by me and we’re no closer to solving the problem than when I began the call.

I tell the lady, I’m out of time and cannot continue to deal with this, then disconnect.

As I’m walking out to the laundry room, I’m thinking what do I actually listen to on SiriusXM? For that matter what do I listen to on the actual Radio? What do I watch on TV?

On Sirius, I primarily listen to Spa, I don’t listen to the news channels. I’m over all the Trump investigations and scandals. I don’t watch the news channels on TV. Hell, I don’t do anything other than skim Twitter and haven’t read the news on my computer, phone or iPad in months. 

I subscribe to Apple Music and could easily just listen to streaming music or podcasts while I’m driving somewhere.

This leads me to think that perhaps it’s time for me to disconnect from Sirius completely. There is nothing I can’t get from them, that I can’t get from Apple Music and it would be one less “Service” I have to manage or maintain.

I’m thinking that the next billing cycle will see me saying, “Bye Bye” to Satellite Radio.

I suspect that I’m not alone in this. 

When you consider all the usernames and passwords and “Helpful” websites that we have to keep track of, it begs the question, “Just who is working for whom?“

This is especially true if you are completely and utterly disinterested in what passes for “News” in this day and age.

I’m not disinterested in what’s happening around me. But I’m tired of the constant Spin. How about journalists getting back to being journalists and simply reporting what the hell actually happened.

Let me make up my own damn mind about it!

It’s funny how a little thing like a password reset can get you thinking.

Perhaps if the concepts of journalistic integrity actually had meaning, Television, Radio, Newspapers, Magazines, and yes, Satellite radio would be in a lot better shape financially.

I guess it’s another example of unintended consequences in an overly connected world.