Another EDD #FAIL

Ok so I get this thing from EDD in the mail yesterday.

It said “Additional Instructions”

Please follow the instructions below. Failure to do so may result in denial of your benefits. Please include your name and Social Security number on any additional forms you mail to the EDD.

1) You are potentially eligible to file a new claim effective 07/01/12. We need your correct last employer informant and tast date worked before the claim can be filed and any payments can be issued. You may apply on-line at WWW.EDD.CA.GOV or cal the 1-800 telephone numbers above for assistance to complete the filing of your claim.

The problem is that I to the best of my knowledge ALREADY have an open claim which begs the question why does this look like a new claim is being filed?

I think whoa! what’s going on here?

I’ve just spent the last 4 hours continuously calling the EDD numbers that they reference. Mind you this is 4 hours I have not spent looking for a new job.

I can get to the EDD, I can get all the way to the point where they’re “Transferring my call” Then I get a message saying that due to the number of callers they cannot take my call at this time. CLICK! Then I get to dial all over again.

I’ve got a slight problem with these so-called instructions. Namely… THESE ARE NOT INSTRUCTIONS! There is NO and I repeat NO directive.

A directive would say something like;

1) Go to the EDD web site

2) navigate to xyz page

3) input the information we need.

OR 

1) navigate to the EDD web site and submit a new claim.

The problem is that I already have a claim that was as of last week being paid, so why suddenly do we have this form with nebulous “Instructions” on it?

This is why I really want to take to a human being. It looks like this confusion has already resulted in my unemployment transfer being stopped. 

Taking a break… then back to dialing! I have no fucking idea what I’m supposed to do.

Gotta love how well Kalifornia takes care of it’s citizens… 

Seems like the more you try to do the right thing… the more you get screwed