Just got off the phone with one of the banks I do business with. Turns out the bank whose online banking used to work just fine with my Mac OS X supplied Safari, or the default Windows 7 browser Internet Explorer now is broken on both.
The very nice gentleman suggested that I use FireFox or Chrome. Uhhh NO!
I was nice about it, I told him that neither of these were viable options because of all the wonderful “Malware” these browsers ship with.
I have no need to have my system infested with tracking software, crappy antivirus solutions, new tool bars, switching my default search engine to AskJeeves, or any of the other shenanigans that these 3rd party solutions are often loaded with.
Oh I can say No to loading this crap, I can even remove it if one of these “solutions” sneaks past me.
But I shouldn’t have to.
If your product is good and clearly a better solution than the default, then prove it to me and by that I mean make the product FOR SALE. If during a free trial I decide that your product is in fact better than the default, then I’ll pay for it and continue to enjoy an ad free existence.
Bundling your product with crap that installs all over my computer is not likely to endear you to me.
When I explained my reasoning, the 2nd level support guy was laughing. He understood exactly what I meant and was good with it. He reminded me that the IOS version of the bank’s software might provide me with the functionality I needed.
I hadn’t thought of that, so I thanked him and ended the call.
The thing that blows my mind, is that the bank rolled out customer facing software that didn’t work with the default web browsers supplied with the two leading computer operating systems.
Who’s brilliant decision was that? What kind of testing did they do, and what the HELL kind of Software QA department are these people running?
I guess it touches home for me since A) I’m pretty much a career Software QA guy, and B) I’m looking for a job in my field.
Clearly the bank needs my freaking services!
I can tell you that the version of software these guys rolled out would NEVER have seen the light of day on my watch.
You always start your testing with the DEFAULT browsers unless you specifically check the OS and browser versions and then politely inform the client, “We don’t work with your browser / OS combination.”
At least then you’re not annoying the hell out of your customers who are using the same computer, browser, OS, etc they used last week. Only now, not only can’t they log on, your web site is actively telling them incorrectly that their password and user id is incorrect. “Was I hacked??”
Folks, it’s time to clean house.
Fire all the offshore QA companies and hire Americans. You know, the folks you made homeless by importing H-1B visa holders, then forced to train the H-1B’s under threat of layoff, which you did anyway.
Oh and by the way corporate America most of us will work pretty darn cheap these days.