![\"30d3a08e](\"https:\/\/bone-in-the-throat.com\/Blog\/wp-content\/uploads\/2024\/08\/30d3a08e-29b0-4c41-b8cc-7782df488013_1.87300e8b77a46036169a870b9ed84d75.jpeg\" "\\"30d3a08e-29b0-4c41-b8cc-7782df488013_1.87300e8b77a46036169a870b9ed84d75.jpeg\\"")
So, not to get too detailed, because that would be boring and unnecessary.\u00a0<\/p>\nSo, not to get too detailed, because that would be boring and unnecessary.\u00a0<\/p>\n
I\u2019ve got a small problem with the RO unit under the sink. No leaking or anything it’s just the unit isn\u2019t producing the proper volume of water.<\/p>\n
No problem. I looked at the calendar, and noted that the routine service was only a couple of months off. So I called the service organization starting at 8:00 AM with the intention of scheduling the repair and the routine service at the same time.<\/p>\n
It rang & rang but never in the menu prompts did they list hours. Well, maybe they\u2019re busy\u2026 I called again at 8:30. Still no answer. 9:00 still no answer. 9:30 finally an answer. The person asked if I could hold. Of course I can. 8 minutes later she came back on the line.<\/p>\n
I tell her I’m trying to schedule a repair and since it\u2019s so close let\u2019s do routine service at the same time.\u00a0<\/p>\n
She spent the next 8 – 10 minutes telling me about a special discount for long time customers where they\u2019d replace the water softener control head I have, with the next newer version that has wifi connectivity and is supposed to use less salt and less water for regeneration.<\/p>\n
It\u2019s only 6K to get this new improved system.<\/p>\n
\u201cUh no thank you. I just want the repair and routine service.”<\/p>\n
She says, “Please hold.”<\/p>\n
Then she wants to know if I have the carbon unit. What?\u00a0<\/p>\n
She explains further that the carbon unit has a second tank full of carbon as either a pre filter or post filter. I tell her I don\u2019t have a carbon tank.<\/p>\n
“Please hold.”<\/p>\n
Then she comes back with a date late next week. Great thanks.<\/p>\n
Then I\u2019m transferred to the RO unit people. They tell me that they\u2019ll come up 3 days earlier and, \u201cOh have you heard of our new improved RO unit that takes up less space under your sink. For a limited time this new system is only $1800 and it can be financed through Home Depot!”<\/p>\n
“Uh no, I just want to have the unit I have repaired. I have no desire to spent $1800 on a house I\u2019m trying to leave.”<\/p>\n
“Well if you\u2019re moving out of state we have dealerships all over the country and in some of Europe and Dubai. Where are you moving? “<\/p>\n
“Home to the midwest where the water is filtered through sand and limestone and is pure and tasty without a filtration system. Thank you very much.”<\/p>\n
“Okay, we can be there on Tuesday. The repair and yearly service will cost approximately 300.00”<\/p>\n
“Great\u2026 I\u2019ve got you in my calendar.”<\/p>\n
I\u2019m standing there after hanging up the phone and wondering to myself WTF? Why did it take 35 minutes to schedule a repair?<\/p>\n
I was also wondering why the price for their new improved RO unit seemed really out of line. Nearly 2K, as it turns out is on the high side but a quick price check says some units are 4K. I\u2019ll tell you what, for that kind of money the RO unit better be dispensing water that\u2019s better than Ponce de Le\u00f3n\u2019s fountain of youth.<\/p>\n
What the hell happened to placing the call and hearing \u201cYes Sir, the unit is not leaking is that correct? Great. We’ll be there on Tuesday if anything happens between now and then please call us back to have the repair expedited.”<\/p>\n
This shouldn\u2019t have been more than a 10 minute call, if that.<\/p>\n
If this is the future…<\/p>\n
I\u2019m terrified to make an appointment for car service. I\u2019ll be on the phone for a couple of hours while they try to upsell me a new vehicle when what I want is an oil change. Perhaps if the ashtrays were full I\u2019d consider a new vehicle.<\/p>\n
That latter reference will sail right over the younger set.<\/p>\n
It used to be kind of an insult. It was a way to point out someone\u2019s frivolous spending. There was a time when some people bought new cars every year.<\/p>\n
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It was considered bad form and a waste of money. So if someone said, \u201cLook, Andy has a new car. He must\u2019ve filled up the ashtrays in the old car.\u201d They meant it as an insult.<\/p>\n
I\u2019m becoming more convinced that the future is not the bright shiny cool life we were promised in The Jetsons.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" So, not to get too detailed, because that would be boring and unnecessary.\u00a0 I\u2019ve got a small problem with the RO unit under the sink. No leaking or anything it’s just the unit isn\u2019t producing the proper volume of water. No problem. I looked at the calendar, and noted that the routine service was only … <\/p>\n