T-Mobile is dead, long live T-Mobile.<\/p>\n\n\n\n
Okay, some background.<\/p>\n\n\n\n
1) T-Mobile purchased Sprint
Sprint had become a terrible company to deal with.
2) There was a 3 year moratorium on price hikes after T-Mobile purchased Sprint. That moratorium is now expiring.
3) It\u2019s become widely known that T-Mobile will begin sending out notifications of plan changes on 10\/17\/2023.
4) Being someone that prefers to have a plan. I reached out to T-Mobile on 10\/16\/2023 intending to compare the plan that I am on, with the plan that I\u2019m going to be migrated to. The migration destination is already widely known and being reported in various media all over the internet.<\/p>\n\n\n\n
You\u2019d think this would be simple…<\/p>\n\n\n\n
HAHAHAHAHAAHAHAHAHAHA! You\u2019d be so fucking wrong!<\/p>\n\n\n\n
Due to T-Mobile\u2019s security being less secure than the drunk ugly girl\u2019s virginity at prom, they have implemented double super secret security.<\/p>\n\n\n\n
They require a PIN code even though you\u2019re calling on their network, from a phone they know and they issued the SIM for, and the phone number is a number they know is assigned to them. Plus they are talking to a human being who can provide other relevant information.<\/p>\n
BUUUUUTTT!<\/p>\n\n\n\n
If they don\u2019t have a PIN code, and try to send a PIN to your phone but it doesn\u2019t show up… Guess What? T-Mobile doesn\u2019t want to actually do business. They\u2019ll tell you, \u201cYou\u2019ll have to go to a physical location\u201d<\/p>\n\n\n\n
I\u2019m more than a little frustrated with T-Mobile right now.<\/p>\n\n\n\n
Last week I was out and about and got an email from them saying that my iPad had blown through all my data for the month. Except that I didn\u2019t have my iPad with me, it was home happily plugged in, and chatting with my home WiFi. There\u2019s no reason for it to have blown through my cellular data.<\/p>\n\n\n\n
\u201cHmm… I better call T-Mobile,\u201d I think. So I call them and manage to get to someone without this damn PIN code because they verified me with the last 4 of my social security # and Billing information. But after explaining the issue and listening to the Indian Woman go on and on about her iPad data and how important is was for her to have data with her children.<\/p>\n\n\n\n
None of which I asked, or cared about. I just wanted a simple answer as to why, according to T-Mobile did my iPad just blow through all my data? The Indian woman couldn\u2019t answer the question. But instead of telling me that, she chose to keep blathering on until I was fully<\/strong> annoyed.<\/p>\n\n\n\n Eventually I terminated the call and she called back 3 times even after me telling her that I was no longer interested in speaking to T-Mobile.<\/p>\n\n\n\n Two days later I pulled up my T-Mobile account and found that it was my Phone, not my iPad that blew through the data. I was at the Apple Store resolving another issue and my iPhone got bumped off the Apple WiFi Network. Apparently the Apple Genius told my phone it was okay to use cellular data for software updates… Sigh!<\/p>\n\n\n\n T-Mobile couldn\u2019t tell me accurately in an email what device was sucking up a month\u2019s worth of data, nor could their representative. That sure doesn\u2019t sound like a company or system that is on top of things.<\/p>\n WOW!<\/p>\n\n\n\n I called T-Mobile at 9:00AM wanting to do an Old Plan – New Plan comparison. Depending on the cost increase, and what options the new plan had, I may be interested in changing plans. When I called, T-Mobile was really busy. I asked for a callback via their system.<\/p>\n At 3:30PM T-Mobile finally got around to calling me back and I waited on hold for 30 minutes to speak with a representative. Then when I get the representative she can\u2019t help me without a PIN code, which I don\u2019t have… Because she couldn\u2019t get her system to send me a PIN, she couldn\u2019t open my account. Because she couldn\u2019t open my account, she couldn\u2019t do the comparison.<\/p>\n\n\n\n She was however very interested in how I knew about T-Mobile\u2019s plan to effectively raise their rates. She was also illogically telling me that if I hadn\u2019t received a notification from T-Mobile about changes to my plan that I didn\u2019t have to worry about it.<\/p>\n I pointed out that ALL of the news reports say that the notifications will not start going out until October 17th, and that since it was October 16th her reassurance is completely useless. I can tell her my account meets all<\/strong> the requirements for mandatory plan migration according to the various articles. She wasn\u2019t listening or she was sticking to her script and didn\u2019t mind looking like an idiot.<\/p>\n\n\n\n T-Mobile would have us believe that them forcing a migration from one plan to another plan which implicitly raises the rates is not in fact a rate increase.<\/p>\n\n\n\n Yeah\u2026 And pissing on my head is still PISS, Not warm yellow rain! Anyway, even with T-Mobile Pissing on me, I was willing to listen…<\/p>\n\n\n\n However, after having 3 negative experiences with T-Mobile over the past 6 months I\u2019m thinking it\u2019s time to shop for another cellular provider.<\/p>\n\n\n\n Oh, \u201cWhat\u2019s the third negative?\u201d You ask. That was when T-Mobile decided they didn\u2019t want to deal with credit cards anymore and insisted on linking into my bank account. I\u2019d been using my Apple Card because I got 3% cash back. T-Mobile took that away.<\/p>\n But… I can still use the Apple Card if I purchase merchandise from the T-Mobile website. So which is it T-Mobile? Are you trying to get away from Credit Card Processing fees? OR was it just to fuck with your customers, and collect yet more<\/strong> sensitive information so that when you have another breach (something you seem to do once a quarter,) everyone on your service is REALLY<\/em><\/strong> fucked!<\/p>\n\n\n\n While I had this little lady on the phone I asked what would be involved in my changing services and<\/em> keeping my phone number.<\/p>\n\n\n\n Then it gets complicated! Of Course it does…<\/p>\n\n\n\n I have to start up with the new cellular service, have them give me some code, then I have to call T-Mobile and give them the code. Which of course is problematic if I don\u2019t have a valid PIN to allow a T-Mobile employee open my damn account.<\/p>\n\n\n\n I wonder if I can even cancel my account without the PIN number.<\/p>\n\n\n\n So let’s look at this, I can\u2019t change the parameters of the account without a PIN. I can<\/strong><\/em> get a PIN from a physical T-Mobile Location. I must be able to call T-Mobile to get a transfer code of some kind to move my existing phone number to another service.<\/p>\n\n\n\n I\u2019m seriously wondering if I\u2019m going to have to report my debit card stolen just to have T-Mobile cancel my account if it comes to it.<\/p>\n\n\n\n It feels like the Mafia! You think you\u2019re out, and they pull you back in!<\/p>\n\n\n\n It\u2019s possible that I might end up taking the path of least resistance. I might simply find another carrier and then flush<\/strong> my old phone number in favor of a new number just to get away from T-Mobile.<\/p>\n\n\n\n By the way… This is exactly the kind of shit that Sprint was known for.<\/p>\n Customer service that didn\u2019t know what the hell they were doing. Policies and procedures that were so odious that customers would stay with Sprint just to avoid such policies. Sprint considered its customer base as indentured servants and did anything necessary to keep their customers tied up in regulations, excessive charges, and contractually enslaved.<\/p>\n\n\n\n I\u2019d really hoped that Sprint wouldn\u2019t infect T-Mobile. But alas, the cancer that was Sprint has apparently metastasized.<\/p>\n\n\n\n T-Mobile has become Sprint…<\/p>\n\n\n\n As I said to the completely unhelpful lady when I terminated the call, \u201cThis is one hell of a way for you to end a 15 year relationship.\u201d<\/p>\n\n\n\n Perhaps I\u2019ll look at AT&T, Verizon, and \/ or some of the independent carriers that rent bandwidth on the big threes towers.<\/p>\n\n\n\n If I change phone numbers because I can\u2019t keep my old phone number, I\u2019ll maybe change the number to whatever State I believe I\u2019m going to end up in. Perhaps changing the number now will save me annoyances down the road…<\/p>\n\n\n\n Goodbye T-Mobile. I enjoyed your service. I was even planning on keeping you when I moved. But frankly, if you\u2019ve become Sprint I can\u2019t stay with you.<\/p>\n","protected":false},"excerpt":{"rendered":" T-Mobile is dead, long live T-Mobile. Okay, some background. 1) T-Mobile purchased SprintSprint had become a terrible company to deal with.2) There was a 3 year moratorium on price hikes after T-Mobile purchased Sprint. That moratorium is now expiring.3) It\u2019s become widely known that T-Mobile will begin sending out notifications of plan changes on 10\/17\/2023.4) … <\/p>\n