Anyhow, I try to log onto the insurance site via the web. Again I get the wrong password bullshit! I check the password manager and find the problem.<\/p>\n
The insurance company made me create a \u201cNew Login\u201d for the last claim so now there are two different logins and the computer is grabbing the latest one. That\u2019s logical\u2026 the most recent one is likely to be the correct one.<\/p>\n
Except when dealing with Banks, and Insurance companies who are interested in providing for my safety and convenience.<\/p>\n
I force the computer to use the older login and successfully gain access to their site. Now I have to find out what triggered the notice.<\/p>\n
After screwing around for another few minutes I find the trigger.<\/p>\n
\u201cPlease review your contact information so that we may contact you. Consider going paperless, have your billing delivered right to your inbox. It\u2019s fast, eco-friendly, and convenient.<\/strong><\/span>“<\/p>\n UH NOPE!<\/strong><\/p>\n In fact since January I\u2019ve switched everything back to paper. I\u2019d recommend that everyone else do the same. Here\u2019s why.<\/p>\n If you\u2019re single, paperless billing is fine. If you\u2019re married, then you\u2019re screwed if you\u2019re not the person whose email is being used to receive the paperless billing. This is doubly true if you don\u2019t happen to have access to the email of your deceased spouse.<\/p>\n If you\u2019re dealing with your spouse having died, the last thing you want, or need to deal with is not knowing when the electricity is going to be turned off due to non payment. When you\u2019re dealing with grief you tend to only see what is right in front of you. Everything else is just bullshit noise.<\/p>\n Generally speaking, we all receive paper mail so in this event, \u00a0the bill is right in front of you.<\/p>\n I can hear the Green new deal assholes saying, \u201c But what about the environment?”<\/p>\n You know what? All these companies could save the environment and still send paper mail if they did one simple thing.<\/p>\n Stop sending 5, 10, or 20 pages of crap no-one reads!<\/strong><\/p>\n Really, the bill is essentially 1 page front and back\u2026 But there are always 5 or more additional pages of disclosures, multiple language options, PUC notifications and endless justifications about the reason the bill is higher this month \u00a0than last month and why the bill has risen 50% in the last year.<\/p>\n All of this shit goes right in the trash if it\u2019s paper, and if it\u2019s an e-bill it\u2019s\u00a0never<\/strong> read. Maybe these companies should start by firing the shithead parasitic attorneys who write this shit to protect the company! That might make our lives simpler. Oh wait\u2026 unemployed attorneys? Fuck! They\u2019ll go into politics, and then we\u2019ll be really screwed!<\/p>\n People would likely be way less litigious if there were fewer attorneys. With one exception in my life. Every fucking<\/strong><\/span> attorney has been a waste of time and money.<\/p>\n Here\u2019s another reason to force these companies to mail your bill. If your email is hacked and your bills come via email, the hacker has access to a lot of personal data. Why bother shredding everything if you\u2019re email is unencrypted and insecure?<\/p>\n Some of you are thinking, well use e-bills on your utilities. Yep, that works except or until your spouse dies then you have zero control and the utilities are not particularly helpful in getting control back to you. Of course most of their call center people are overseas anyway and so they have zero clue what you as the consumer are seeing and typically have no real method to resolve your issue.\u00a0<\/p>\n T-Mobile is getting more and more difficult to deal with, even on the damn phone\u2026 now they want a pin to talk to you. “yet another fucking number or password to remember,\u201d really? Like I\u2019m going to make my life more complicated because you people can\u2019t seem to keep customer data safe.<\/p>\n T-Mobile is like the preachers daughter that is always pregnant. “Honey, you can pray in front of those boys all you want, just keep your legs together!”<\/p>\n I\u2019ve thought for a while it\u2019s because I\u2019m getting crotchety in my old age. There may be a fair amount of that, but a lot of this is about the realization that we all spend a lot of time navigating through phone trees, poorly deigned web sites, and talking to automations that completely fail to understand what we are asking for. In pursuit of allowing a corporation to save money. But in the process we\u2019ve become employees in a way, instead of customers.<\/p>\n You could argue that us doing the work for the corporation saves us, the consumer, money because it allows these corporations to keep costs down. I\u2019m sorry until I see a real accounting of how much money I\u2019m saving by spending my time to deal with utilities, banks, & insurance companies via their websites and phone trees I don\u2019t think it\u2019s saving us a dime.<\/p>\n In fact, I\u2019d suggest that until I see 5 or 10 % credit on my bill for managing my account, using email delivery of bills, and using e-bill systems that whatever savings the corporation is actually realizing, is probably going into the pockets of the top executives. In that instance, we\u2019re actually paying twice. Once for the damnable service and a second time, in the time we\u2019re giving these corporations to un-fuck the service their foreign employees incorrectly set up in the first place.<\/p>\n Now I\u2019m off to make phone calls.<\/p>\n T-Mobile is apparently getting ready to screw a bunch of customers by forcing them onto different rate plans. Many of their new rate plans are just as incomprehensible as their old rate plans, or more incomprehensible! They also appear to be more expensive. So I\u2019m going to force T-Mobile to walk me through exactly what they are going to do. I\u2019m currently waiting in their call back queue and I\u2019m not in any mood to talk to some pidgin English speaking representative.<\/p>\n Less than a month ago it seems\u2026 (maybe a couple of months ago) T-mobile decided that they didn’t want to deal with credit cards being used for autopay anymore. I was making 3% from their monthly billing by using the Apple Card. T-Mobile demanded access to my checking account or my debit card. Oh and If I said \u201cno\u201d and switched to paper billing where I wrote them a check monthly I\u2019d loose my discount on the service.\u00a0<\/p>\n I think I\u2019ve had T-Mobile for 15 years\u2026 Always paid the bill on time, and we always had 3 or 4 lines. If this is how they treat legacy customers perhaps it\u2019s time to switch carriers.<\/p>\n Who knows? Maybe I\u2019ll have a new phone carrier by days end!\u00a0<\/p>\n I wonder, do I go with Consumer Cellular or Patriot Mobile? I guess I need to check their rate plans!<\/p>\n Have a great day!<\/p>\n","protected":false},"excerpt":{"rendered":" I\u2019ve got a bone to pick with companies. I know, Who doesn\u2019t? And Me having a bone to pick? Say it isn\u2019t so! It\u2019s not a big bone to pick, it\u2019s more of an annoyance and \/ or commentary on the modern world. The bone is this. Every company, Electric, Gas, Insurance, Phone, Cable, Internet, … <\/p>\n![\"IMG](\"https:\/\/bone-in-the-throat.com\/Blog\/wp-content\/uploads\/2023\/10\/IMG_2890.png\" "\\"IMG_2890.png\\"")
But it\u2019s worse, because it\u2019s super easy to get locked out of your online account with the vendor. Chase Bank and I HATE each other because they\u2019re always fiddling with the passwords and sign in without telling me. Then I find out when I\u2019m needing to do something and am locked out of the account. Honestly I just call them from the get go now, because I know the account and password will be locked out or otherwise fucked up.<\/p>\n