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<\/figure>\n\n\nAnyway I logged onto the Microsoft website to downgrade my Office 365 subscription from a family plan to a personal plan. <\/p>\n\n\n\n\n
Unfortunately, there is no way to do that from their web page. I put a call in to them. The lady who tried to help had some difficulty, (caused by me,) I still had a credit card on the account that I\u2019d actually closed. I didn\u2019t realize it because the number was familiar and the account closure is pretty recent.<\/p>\n\n\n\n\n
When I realized the problem I told the lady. <\/p>\n\n\n\n\n
She told me to enter the new card information on the Microsoft website (Which I did,) then I made the new card the primary and deleted the incorrect card.<\/p>\n\n\n\n\n
When the lady tried to downgrade the subscription, Microsoft\u2019s Systems started rejecting the change. This meant that I\u2019d have to go to a higher level support person who would have to call me back.<\/p>\n\n\n\n\n
\u201cOkay,\u201d I said. <\/p>\n\n\n\n\n
A few minutes later my email chimes, and now Microsoft wants me to type my name, the last 4 digits of the card to be used, the case number and something else into a blank document which is then to be screenshotted and the screen shot is to be uploaded to Microsoft on some weird link.<\/p>\n\n\n\n\n
WHY?<\/p>\n\n\n\n\n
The lady calls me back but has no explanation about why we\u2019re doing this screenshot thing. I point out that they already have the data, but apparently this is the process to speak to a higher level person.<\/p>\n\n\n\n\n
It\u2019s at this point that I tell the lady that I\u2019m considering cancelling the service entirely. I point out that none of this is her fault, but it is the fault of Microsoft who if I recall correctly is a software company and should therefore be bound by rules of logic. <\/p>\n\n\n\n\n
Further I point out that none of this would be necessary if Microsoft provided a mechanism for me (the customer,) to be able to select one each, of the two plans offered for the service I\u2019m attempting to purchase. Instead Microsoft only allows the customer to select the plan they\u2019ve already got.<\/p>\n\n\n\n\n
I tell her that this shouldn\u2019t be such a pain and that the alternative is to simply cancel the subscription, especially since I have applications that are smaller in terms of storage, which work as well or better than the Microsoft versions.<\/p>\n\n\n\n\n
This stuns her. Poor Indian lady, (dot not feather) that she was, this must have blown her mind. The poor dear was probably in Bangalore or Delhi.<\/p>\n\n\n\n\n
I tell her that I\u2019m going to think about proceeding with this renewal process. I hang up the phone.<\/p>\n\n\n\n\n
I did think about it…<\/p>\n\n\n\n\n
I\u2019ve canceled the subscription. <\/p>\n\n\n\n\n
Then I thought about it further, and have deleted my Microsoft account in it\u2019s entirety<\/em>. Apparently this doesn\u2019t include deleting LinkedIn. Hmm maybe that is next! I could do without another social media service.<\/p>\n\n\n\n\n During the process, Microsoft went to great lengths on their website to tell me just what all I\u2019d be losing. Including some of the Xbox games that I may have purchased. Hmm, there\u2019s a reason to buy a PlayStation for myself at Christmas! The upshot is I lose access to all sorts of stuff that a) I never used, and b) represent additional access points for hackers to potentially do nasty stuff.<\/p>\n\n\n\n\n Over the past few months I\u2019ve been getting intermittent notifications from Microsoft saying that my Outlook account was being accessed from Moscow. Well that\u2019s not a problem anymore! There is no Outlook account.<\/p>\n\n\n\n\n I\u2019m sure that I forgot to update contact email addresses at a couple of companies but lets see if I miss whatever notifications they were sending me. I had no problem flushing ZipRecruiter though. They couldn\u2019t handle me changing the login email address and also uploading an updated resume. Honestly, I\u2019ve found ZipRecruiter to be completely useless.<\/p>\n\n\n\n\n There are a couple other businesses that I traded with who can\u2019t handle changing the login email address. I\u2019m weighing very carefully if I need to continue to trade with them. <\/p>\n\n\n\n\n Microsoft assured me that my account would be recoverable for 60 days, but they\u2019ve already screwed around with the subscription to Office 365. The outlook mail account is throwing errors about passwords and such.<\/p>\n\n\n\n\n I\u2019ve just deleted the Outlook account from my iPad and phone. I\u2019ll check the access on the computer and if it\u2019s screwed up too, I\u2019ll delete it there as well. I\u2019m kinda happy right at the moment. I can delete ALL the Microsoft related passwords from my systems without concern. <\/p>\n\n\n\n\n All they had to do was let me save $30 a year… But Nooooo! They had to make things annoying and difficult. So now I\u2019ll go on without them, OR just to piss them off I\u2019ll download the same applications from the Apple App Store, use the in app purchase model, and force Microsoft to Pay Apple!<\/p>\n\n\n\n\n Ain\u2019t I a fucker?<\/p>\n\n\n\n\n Jeez, Microsoft, (and Apple) have gotten too big for their britches. Both of them are forgetting, or have forgotten, that they\u2019re dependent on customer good will to survive.<\/p>\n\n\n\n\n Eventually, there will be enough people like me who are tired of being screwed with. <\/p>\n\n\n\n\n","protected":false},"excerpt":{"rendered":" I had not meant to get into this today. Unfortunately there was this huge rabbit hole and I couldn\u2019t resist. It all started out with me making phone calls. I contacted the mortgage folks, which led to them helping me get things set up on their website. Hopefully this will make my interactions a touch … <\/p>\n