Probably too much to ask… But it\u2019s a nice fantasy…<\/p>\n\n\n\n
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<\/figure>\n\n\n\nI mention all of this to frame my mindset as I walked into a Chase Bank branch today.<\/p>\n\n\n\n
My purpose was to pay off a HELOC that had been rendered completely useless the moment Washington Mutual was purchased by JP Morgan Chase. <\/p>\n\n\n\n
This was not too long before the house burnt and honestly, that HELOC line of credit would have been really helpful during the rebuild.<\/p>\n\n\n\n
We attempted to get an explanation from JP Morgan Chase, as to why the credit line was frozen, and also tired to get them to unlock the line of credit. Our household income was over 100K per year at the time. <\/p>\n\n\n\n
Note I said attempted to get answers. We couldn\u2019t, and no-one at Chase seemed to understand we weren\u2019t trying to get a new loan, we weren\u2019t trying to change the terms of the HELOC or anything else. We just wanted to know why the line of credit was inaccessible.<\/p>\n\n\n\n
The equity in our home was well over 200K at the time the place burned. Then the housing bubble popped. <\/p>\n\n\n\n
Fortunately, we had full replacement insurance house and contents. That meant the housing bubble really didn\u2019t do much to us.<\/p>\n\n\n\n
On the one hand, the line of credit would have been helpful, on the other hand It\u2019s possible that we could have been hurt by it. <\/p>\n\n\n\n
That being said when we opened the HELOC the bank wanted to give us 200K as a line of credit. I told them, \u201cNo, lets do 60K which allows for us to make realistic improvements to the house and not start drowning in debt.\u201d<\/p>\n\n\n\n
The bankers at the time looked at me like I was insane. The other half said nothing and later wondered aloud how I\u2019d done the math. Turns out I was right and the HELOC was just perfect. Or WOULD HAVE BEEN had the line of credit not been locked for no reason.<\/p>\n\n\n\n
Oh JP Morgan Chase… you\u2019ve made an enemy in me…<\/p>\n\n\n\n
We\u2019d accessed the HELOC to make improvements on the house among other things. Those improvements were underway when the place burned. That left us with a mortgage, a 2nd in the form of the HELOC and a smoldering pile of charcoal. (I\u2019m over stating it a bit.)<\/p>\n\n\n\n
During the rebuild, the insurance company was putting the place back together based on the plans for the improvements and the original blueprints for the house. Generally speaking, It worked out okay.<\/p>\n\n\n\n
Chase however never explained themselves, and never unfroze the credit line. So essentially it was a payment on a useless line of credit that should have been rolled into the first mortgage when Chase sold my mortgage to some fly by night loan servicing firm. But that<\/strong> would have been far too logical.<\/p>\n\n\n\n Chase had through the years really pissed me off, repeatedly.<\/p>\n\n\n\n I constantly had the following problems with Chase.<\/p>\n\n\n\n Web access and their Mobile access only worked about 10% of the time. It was so bad that I\u2019d actually get surprised if I was able to log in and would put off banking because their online access was so shitty.<\/p>\n\n\n\n They\u2019d change passwords on my account for my safety and convenience. Yeah, you read that right, Chase would lock me out of the accounts then change the password then force me to call them to get back in. <\/p>\n\n\n\n They also started asking for some silly assed numeric code or security phrase whenever I called them. Apparently they\u2019d change that one too if I didn\u2019t use it enough. But they wouldn\u2019t tell me they\u2019d made the change.<\/p>\n\n\n\n After 4 consecutive debit card replacements that I couldn\u2019t activate, I gave up. The other half did all the ATM shit with Chase.<\/p>\n\n\n\n Excessive fees improperly charged to the account. Then when we\u2019d call them on those fees they\u2019d say, \u201cOoops our mistake…\u201d But they never adequately explained why they thought those fees should be billed to our account in the first place.<\/p>\n\n\n\n When Chase sold the mortgage I really questioned why I needed Chase Bank in my life. <\/p>\n\n\n\n I stopped dealing with Chase. The Other half would maintain a balance to pay the mortgage and the 2nd and stash a little money automatically every month in the savings account for Christmas. That was it.<\/p>\n\n\n\n He dealt with them and their bullshit much more than I did.<\/p>\n\n\n\n When he died, I started really looking at all the accounts so nothing went wrong.<\/p>\n\n\n\n As I was looking at the Chase account. I realized since Chase no longer held the mortgage I could move the payment to another bank and close the Chase Checking, and Savings. All I needed to do was transfer the balance of the checking and savings account to the HELOC and all three accounts would be out of my hair.<\/p>\n\n\n\n You\u2019d think this would be easy.<\/p>\n\n\n\n Youd be wrong<\/strong><\/p>\n\n\n\n It took almost 2 hours and 3 different people to work through all of this, at a BRANCH.<\/p>\n\n\n\n The complexities were over the top. You\u2019d think that anyone in that branch could pull up a current payoff, then do simple subtraction… But No, the balance the representative was getting on his screen was different from the balance on their mobile application which praise Jesus, was working and displaying on my phone. Finally, they converted the checking and savings account cash to a cashiers check then placed a call to figure out what the payoff was. The phone call provided another completely different answer. So what the fuck?<\/p>\n\n\n\n I\u2019m sorry, if all this crap is in your computers, then why isn\u2019t it available? And why was a cashier\u2019s check necessary? Chase had all the funds, it was a matter of applying them. You know… debits \/ credits, accounting processes, basic banking that you learn from playing Monopoly… They were very very concerned about the payoff balance which was less than $2500. Trust me the amount of interest was less than a cup of coffee. <\/p>\n\n\n\n But… and this really pisses me off.<\/p>\n\n\n\n These motherfuckers added a $65.00 fee to cancel the lein the HELOC placed against the house. <\/p>\n\n\n\n Are you shitting me?<\/strong> These fucks, in addition to getting interest for all the years the HELOC had a hefty balance, decided to twist the knife one last time at payoff?<\/p>\n\n\n\n JP Morgan Chase, I swear to God, I\u2019ll do my level best to pay off any other debts to you, as quickly as possible. and I will never darken your door or do business with you again.<\/p>\n","protected":false},"excerpt":{"rendered":" Yeah i know, I\u2019ve been a little angry lately. I\u2019m trying to get it out of my system and understand why I\u2019m so pissed off. Let\u2019s just say this, I\u2019ve been dealing with a lot lately and for the foreseeable future things aren\u2019t going to let up. I\u2019m ignoring my Mother about 2\/3 of the … <\/p>\n
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