{"id":11963,"date":"2022-06-10T09:51:01","date_gmt":"2022-06-10T16:51:01","guid":{"rendered":"https:\/\/bone-in-the-throat.com\/Blog\/2022\/06\/10\/and-fedex-drops-the-ball\/"},"modified":"2022-10-17T10:07:24","modified_gmt":"2022-10-17T17:07:24","slug":"and-fedex-drops-the-ball","status":"publish","type":"post","link":"https:\/\/bone-in-the-throat.com\/Blog\/2022\/06\/10\/and-fedex-drops-the-ball\/","title":{"rendered":"And FedEx drops the ball!"},"content":{"rendered":"\n

Big surprise! FedEx used to be so good about deliveries. These days, not so much<\/strong>.<\/p>\n\n\n\n\n

I guess the universe may not hate me, but it sure does enjoy kicking me! I guess I twitch really good or something.<\/p>\n\n\n\n\n

The saga so far.<\/p>\n\n\n\n\n

I ordered a computer. I got the computer. The computer was defective. I make arrangements to return the computer. I drop the computer off at a FedEx location and have the human being scan the label.<\/p>\n\n\n\n\n

I\u2019m told that a receipt will be texted to me, even though I specifically ask for a printed receipt\u2026 The text never came, (Big Surprise!) and the person said they didn\u2019t print receipts. Uh Huh\u2026<\/p>\n\n\n\n\n

I saw the person scan the package so Fine! I\u2019m not going to fight about it. It\u2019s been so long since I dealt with FedEx For all I know they\u2019ve changed their rules.<\/p>\n\n\n\n\n

Subsequently, I cancelled the Apple order entirely.<\/p>\n\n\n\n\n

I check on the package via the FedEx website on Wednesday. Its status is unchanged. Hmm\u2026 <\/p>\n\n\n\n\n

This is not unusual, FedEx has on more than one occasion in the past 5 years actually delivered something to my door but their site says it\u2019s across the country. <\/p>\n\n\n\n\n

That\u2019s what I mean by FedEx isn\u2019t what it once was.<\/p>\n\n\n\n\n

Thursday I check again. The FedEx web site says that the package is estimated to arrive at its destination by 4PM. But the movement status still hasn\u2019t changed. <\/p>\n\n\n\n\n

I call FedEx to ask them what\u2019s going on. They have no idea\u2026 They can\u2019t locate the package.<\/p>\n\n\n\n\n

Great! So I start an escalation. I get a call back from a nice FedEx lady who really does go the extra mile to figure out what is going on. She comes up empty. The package appears to have been scanned, but doesn\u2019t appear in the system.<\/p>\n\n\n\n\n

Wonderful!<\/p>\n\n\n\n\n

SO NOW I have billing for a computer that was defective and that I no longer have possession of, I have no receipt showing that I gave the package to the designated carrier, and no-one seems to know where the package is.<\/p>\n\n\n\n\n

I\u2019m told by FedEx that the package may mysteriously appear at some random time in the future.<\/p>\n\n\n\n\n

Yeah\u2026 I believe that, uh huh.<\/p>\n\n\n\n\n

This morning I call Apple.<\/p>\n\n\n\n\n

I explain what\u2019s going on, and tell Apple that FedEx isn\u2019t going to give a crap about me. But FedEx will listen to Apple.<\/p>\n\n\n\n\n

I give the Apple rep all the information. The Tracking Number, The Escalation Number, and the Serial Number of the computer. I suggest that they list that serial number as stolen and should it pop up on the internet or at one of their stores perhaps they can arrest the person in possession of the machine.<\/p>\n\n\n\n\n

I\u2019m beyond pissed off at FedEx!<\/p>\n\n\n\n\n

Apple has created an investigation case as well. I don\u2019t know what\u2019s going to happen from here, but I can say I\u2019ve done due diligence.<\/p>\n\n\n\n\n

A company I worked for stopped using FedEx precisely because of this kind of thing. They got tired of having $4K shipments of medical equipment disappear randomly all over the country. They also got tired of having to make 2 or 3 replacement shipments for those same random orders.<\/p>\n\n\n\n\n

In some of the cases I worked on, FedEx told me that the shipment had been delivered and then I\u2019d get a call from some completely different individual, sometimes in another town, asking my company to stop delivering stuff to their door.<\/p>\n\n\n\n\n

FedEx investigations rarely located the lost packages. In the case of Medical supplies, even if FedEx found the package a couple of weeks later and returned it to my company. By law, we had to destroy it.<\/p>\n\n\n\n\n

I\u2019m hoping that Apple sees the light and pulls their contracts from FedEx soon. I\u2019m sure I\u2019m not the only one experiencing this kind of thing. <\/p>\n\n\n\n\n

Come to think of it, I haven\u2019t been seeing FedEx deliveries here in town nearly as much as I used to. But the UPS guy is in the neighborhood every single day.<\/p>\n\n\n\n\n

FedEx may end up going the way of DHL\u2026 I can\u2019t remember the last time I saw one of those trucks!<\/p>\n\n\n\n\n","protected":false},"excerpt":{"rendered":"

Big surprise! FedEx used to be so good about deliveries. These days, not so much. I guess the universe may not hate me, but it sure does enjoy kicking me! I guess I twitch really good or something. The saga so far. I ordered a computer. I got the computer. The computer was defective. I … <\/p>\n

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