Boring Day… Random thoughts about Tech Support.

Under normal circumstances I’d like a little boredom at work.

But there is too much of a good thing.

Today’s been one of those kinda days. Too much boredom, just about the time I start something I’m interested in, the phone rings and I have to reconfigure my brain to filter all the useless flotsam and jetsam that someone feels they need to tell me and boil it down to the essentials of what the problem is.

Then explain why someone doesn’t need 2 grand worth of new shit when the problem is that they need to turn on, the 2 grand of shit they already have. Some people, a lot of people, actually are absolute idiots!

It’s the Millennials who are often the worst! My god! It’s terrifying that these people are the folks that will running things in a very few years. More terrifying is that they’re reproducing!

It’s like watching Idiocracy developing in real life.

Oddly old people are usually pretty easy to deal with. At least they know what they don’t know. They follow instructions verbal and written, and aren’t prone to thrashing about flipping shit on & off at random. Also once you explain something to them, they get it, if you can explain it in terms they can wrap their heads around.

Oh don’t get me wrong, idiots and assholes exist in all the types of people that I talk to. But the Millennials are among the worst, and don’t even get me started on Canadian Millennials! WOW! Arrogance and stupidity have combined in them, creating a horribly toxic stew of smugness and elitism.

The funniest thing someone can do when calling a tech support line is threaten to take their business elsewhere.

I mean really? Do you honestly think that your threat (empty or not) is going to move any technical support person to see things your way? Tech support folks are generally shat upon by everyone! The corporation that they work for, the customers they talk to, and virtually everyone from the janitorial staff to executive management will take every opportunity to fuck with them. So yeah, take your business elsewhere, please!

Go ahead, ask to speak to my supervisor! It would be the first time in a month the fat bastard actually did anything, aside from waddling his fat ass to a meeting to tell everyone what a shitty job they’re doing. Not that he or she would know, because they’re hiding in their offices all day.

You want good service from a tech support rep? Be Nice! Have a sense of humor, don’t be a jackass and suddenly things will happen that aren’t even supposed to happen. Yeah, Tech support people know how to work the system. There’s a lot of tweaking that a TS person can do if they’re motivated because they liked you, or your attitude. Especially if that TS person can place orders directly. Don’t get me wrong, they’re not likely to give away the store, but they’re likely to help you out if you’re in a jam.

I digress, Sundays are either really good days or really bad days. There’s no middle ground. Either all the phone calls are jackasses or the phone calls are nice people who are relaxed and happy to be able to take care of business without trying to squeeze it between meetings, or on their lunch hour.

By the way, most tech support reps are lucky to get a 1/2 hour for lunch. So don’t talk to them about how difficult it is for you to talk to them on your lunch hour when they’re lucky if they got to eat their dry sandwich and take a shit in two separate places. Yeah, think about that one… Not a good idea to bitch about taking time out of your lunch hour to spend 10 minutes placing a call, when the guy you’re calling has two sick kids, a wife who’s filed for divorce, and he has to decide which of the following things he has to sacrifice on his 1/2 hour lunch break speak to attorney, eat a shitty sandwich (when he hasn’t eaten in 2 days… gave his food to his kids), or take a piss.

Guess how he’s going to react to your petty whining? Yep, he’s not going to be impressed.

Anyhow, this is the stuff I think about on a slow day.

Well that, and stuff like: When you’re dying and your life flashes before your eyes… Is that a data upload to God?

Be glad you’re not in my head all the time… It’s a very weird place.

Hope you had a great Weekend.

One Reply to “Boring Day… Random thoughts about Tech Support.”

  1. I used to be a jerk to TS too until I grew old, got tired and be nice to them. Helped me mentally and the TS’ a lot along the way

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